Manager, The Connection Bowling, Billiards, and Games

Manager, The Connection Bowling, Billiards, and Games

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Manager, The Connection Bowling, Billiards, and Games

Requisition Number:

73192

Location:

Boulder, Colorado

City

Boulder

State

Colorado

Employment Type:

University Staff

Schedule:

Full-Time

Posting Close Date:

16-Jul-2026

Date Posted:

02-Jul-2026

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Job Summary

Job Summary

The UMC Connection at the University of Colorado Boulder is the campus' bowling alley and games area. Located in the University Memorial Center (UMC), the Connection features 10 bowling lanes, five 9-foot billiards tables, two table tennis tables, a console gaming video game bunker, and a small concert venue. The UMC Connection also includes a concessions area that serves a selection of food, non-alcoholic beverages, and craft beer. This position will lead the management of the Connection's daily operations, programming, and student staff. The position assists in the coordination and oversight of operational and financial performance with the UMC Business Development Manager. This position also works closely with university staff and departments, and non-university entities for facility reservations, UMC maintenance staff, and marketing/promotions for the space.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

Who We Are

Who We Are

The Division of Student Life consists of 36 departments that provide student support and services dedicated to helping students become successful, curious, competent individuals during their time at CU Boulder.

University Memorial Center (UMC)

With more than 1.6 million visitors each year, the University Memorial Center (UMC) is a dynamic hub where community and engagement come to life. Known as the "heart of campus," the UMC buzzes with activity, welcoming thousands daily to dine, study, shop, bowl or play billiards at The Connection, or immerse in gaming at the Alienware Buffalo Esports and Gaming Lounge. We host numerous live events, meetings, and conferences for the CU Boulder campus and wider community in our various spaces, including the Glenn Miller Ballroom. As a workplace, the UMC offers a fast-paced, people-centered environment where every interaction contributes to campus life. Home to a wide range of student services and an active CU student government, we foster leadership, collaboration, and innovation among our staff and student employees. We celebrate diversity through food, art, music, and open exchange of ideas, cultivating belonging while supporting the campus spaces where expression and activism thrive. At the UMC, we are committed to student success and will work together to build human capacity focused on a culture of care for all.

What Your Key Responsibilities Will Be

What Your Key Responsibilities Will Be

Events/Programming/Marketing

• Formulates new programs and reviews existing programs for the Connection, applying market data, trends in higher education, and Division of Student Life goals. Programs range from ongoing weekly, monthly, or one-time programs. Coordinates with university departments and groups for the use of the facility to establish new programs based on their program needs and the availability of the facility.
• Partners with UMC operations teams to review event logistics and coordinate operational support for private parties and events. Position serves as the primary point of contact for clients regarding facility offerings, event capabilities, facility use guidelines, and event scheduling. Reservations and event coordination are run by the Connection Manager with support from the student Connection Coordinator.
• Research trends in game area facilities, including using resources through professional organizations such as ACUI or NACAS, and the communities of practice. Collaborates with Division of Student Life communications and marketing staff to develop marketing strategies for promotional programs, products, and services following established university policies and guidelines.

Inventory/Financial/Budgetary

• Performs monthly product inventory, assessing product performance, and profitable pricing structures for goods and services. In conjunction with UMC Business Development Manager, the position prepares monthly and ad hoc financial reports. Maintains guidelines in university controls, purchasing, and payroll to aid in producing the highest profitability, client engagement, and satisfaction. Position orders operational supplies and equipment through campus/division-approved channels.
• In collaboration with UMC Administration and departmental staff, makes recommendations on long-range improvements and programming, capital purchases, and repairs.

Supervision

• Hires, trains, and manages one graduate student and up to 35 student hourly staff. Position administers personnel actions as appropriate and needed within UMC and University guidelines. Schedules staff appropriately to cover normal business operations, programs, special events, and parties. Ensures staffing levels meet the operational needs of the facility to provide exceptional customer service while keeping the overall budget in mind.
• Adopts and supports the UMC and Division's student development goals and learning outcomes through daily supervision of staff, sound training programs, and the performance management process.

Facilities

• Works with a variety of interdepartmental staff within the UMC to implement comprehensive plans for the Connection facility covering safety, preventative maintenance of equipment, and capital upgrades. This role also ensures that the facility is a clean, safe, and attractive venue by working with student staff, UMC departments, and non-university entities.

Keep Current/Compliance

• Reviews current policies and procedures and implements operational changes to ensure the facility remains up to date and follows UMC, university, and state policies, rules, and regulations. Formulates annual and monthly training for self and staff to ensure consistency of service provided and policy compliance. This includes updating PCI protocols and standard operating procedures, coordinating student training, updating and instructing procedures for serving alcohol (TIPS), and following laws and procedures for hiring staff.
• Oversees and ensures adherence to all university and campus policies governing alcohol service operations. Maintains manager food safety certification, tracks and supports staff certification compliance, and ensures established daily operating and food safety guidelines are consistently followed. Also, ensures activities meet the mission of the UMC, Division, and the University.

What You Should Know

What You Should Know

• The position's standard schedule will be Tuesday - Saturday, 11:30 am - 8:00pm, with a 30-minute lunch break. The position can expect to occasionally work evenings and days outside of the standard schedule based on specific event and operational needs. As part of the training process for the role, the position will be expected to work a variable schedule to ensure there is full understanding of opening and closing procedures and full operational practices of the facility.

What We Can Offer

What We Can Offer

• The annual salary range for this full-time position is $55,100 - $56,222.
• Onboarding assistance is available within the Student Life division guidelines.

Benefits

Benefits

At the University of Colorado Boulder, we are committed to supporting the holistic health and well-being of our employees. Our comprehensive benefits package includes medical, dental, and retirement plans; generous paid time off; tuition assistance for you and your dependents; and an ECO Pass for local transit. As one of Boulder County's largest employers, CU Boulder offers an inspiring academic community and access to world-class outdoor recreation. Explore additional perks and programs through the CU Advantage program.

Be Statements

Be Statements

Be fun. Be informed. Be Boulder.

What We Require

What We Require

• Bachelor's degree from an accredited college or university in either a field of Business, Recreation, Sports Management or or equivalent experience.
• 1-3 years experience overseeing a retail operation or sports/recreation program.

What You Will Need

What You Will Need

• Strong interpersonal skills.
• Good time management skills.
• Ability to work with different personalities types and age groups.
• Ability to work under pressure.

What We Would Like You to Have

What We Would Like You to Have

• Graduation from an accredited college or university with Masters Degree in either a field of Higher Education Administration, Business, Recreation, Sports management or other related field.
• 3 years of experience overseeing a retail operation or sports/recreation program.
• 3 years of experience working with budgets with a minimum of 250k in revenue.
• 3 years of supervisory experience, including hiring, training, performance management, and corrective action process.
• Experience working with and maintaining AMF Qubica or Brunswick bowling equipment, scoring, and point of sale systems.
• Experience working with EMS or similar event management software systems.
• Experience working in a university of college setting.
• Minimum 1 years supervisory experience including hiring, training, performance reviews, and discipline.

Special Instructions

Special Instructions

To apply, please submit the following materials:

1. A current resume.

2. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.

We may request references at a later time.

Please apply by July 16, 2026 for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.

In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Posting Contact Information

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email: Recruiting@colorado.edu

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The University of Colorado does not discriminate on the basis of race, color, national origin, ancestry, sex, age, pregnancy, disability, creed, religion, sexual orientation, gender identity, gender expression, veteran status, marital status, political affiliation, or political philosophy. All qualified individuals are encouraged to apply. Click here for a list of ADA and Title IX coordinators. To view the Regent policy, please click here. This organization participates in E-Verify. We will provide the Social Security Administration and, if necessary, the Department of Homeland Security, with information from each employee's I-9 form to confirm work authorization.

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