Manager Technical Services

Be a part of a revolutionary change!

At Philip Morris International (PMI), we've chosen to do something incredible. We're totally transforming our business and building our future on one clear purpose - to deliver a smoke-free future.

With huge change, comes huge opportunity. So, if you join us, you'll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Our success depends on people who are committed to our purpose and have an appetite for progress.

We are hiring a Manager, Technical Services, for our Owensboro KY Factory!

The Technical Services Manager leads a cross-functional team responsible for process reliability, equipment performance, maintenance excellence, and technical problem-solving across the site. This role ensures safe, stable, and cost-effective operations by owning the site's asset strategy (preventive, predictive, and corrective maintenance), overseeing technical standards, and driving continuous improvement through data-driven root cause analysis, reliability engineering, and capital implementation.

This role is a key partner to Production, Quality, EHS, Supply Chain, and People & Culture, ensuring capability build, standard work adoption, and readiness for growth and transformation initiatives.

'Day to Day'

Asset & Reliability Management

• Own the site's Reliability program (PM/PdM strategy, criticality analysis, spare parts strategy, and CMMS data integrity).
• Lead failure mode & effects analysis (FMEA), root cause analysis (RCA), and corrective action plans to reduce unplanned downtime.
• Establish and maintain Technical Standards and equipment specification libraries.

• Manage and develop the Maintenance/Technical Services team (planners, technicians, reliability engineers, controls specialists).
• Oversee maintenance planning & scheduling; ensure backlog health and work order completion against schedule adherence targets.
• Drive contractor management, vendor performance, and OEM relationships.

• Partner with Production to meet OEE, yield, and throughput targets; lead structured problem-solving (A3, DMAIC, 5-Why).
• Implement and sustain 5S, standard work, and visual management in technical areas; ensure lockout/tagout and safe work practices.
• Facilitate kaizens and CI projects that improve safety, quality, delivery, and cost (SQDC).

• Own small-to-mid capital projects from business case to startup; support major capital with URS, FAT/SAT, and validation.
• Lead controls/automation reliability and cybersecurity standards in partnership with IT/OT.
• Evaluate and deploy new technologies (condition monitoring, IIoT sensors, energy management, advanced analytics).

• Ensure compliance with EHS regulations, quality systems, and internal policies.
• Maintain accurate technical documentation (P&IDs, electrical, mechanical, SOPs, job plans, technical training content).
• Track and report operational metrics, present to site leadership on performance and risk.

• Build a high-performing, diverse team culture focused on safety, learning, accountability, and recognition.
• Develop technical talent pipelines (apprenticeships, certifications, upskilling).
• Optional for union sites\] Collaborate within the CBA, ensure consistent application of work rules, and partner with P&C on employee relations.

• Bachelor's degree in Engineering (Mechanical, Electrical, Industrial, Chemical) or closely related field, or equivalent experience.
• 7+ years in maintenance/reliability/engineering roles within manufacturing or industrial operations.
• 3+ years of people leadership, including planners/technicians/engineers.
• Demonstrated success improving OEE, MTBF/MTTR, and cost per unit via structured problem-solving.
• Proficiency with CMMS/EAM (e.g., SAP PM, Maximo, Infor) and maintenance planning & scheduling.
• Strong knowledge of safety standards and regulatory requirements (LOTO, machine guarding, electrical safety, confined space).
• Experience managing capital projects and vendor/OEM performance.

• Professional certifications: CMRP, CRL, PMP, Six Sigma Green/Black Belt, ISA/controls certifications.
• Experience in a high-volume, 24/7 operation and/or regulated environment (FDA, USDA, cGMP, ISO).
• Automation/controls expertise (PLC/HMI/SCADA, networking/OT cybersecurity).
• Prior experience in a represented workforce and working knowledge of CBAs.

• Safety & Compliance Leadership - models "safety first" and ensures robust risk controls.
• Data-Driven Decision Making - leverages downtime data, condition monitoring, and reliability analytics.
• Technical Depth & Learning Agility - strong grasp of mechanical/electrical systems and eagerness to learn new tech.
• Operational Excellence - adept with Lean, TPM, and standard work deployment.
• People Leadership & Coaching - sets clear expectations, develops talent, and fosters engagement.
• Stakeholder Management - strong collaborator with Production, Quality, EHS, and Supply Chain; clear communication to leadership.
• Project & Change Management - plans, sequences, and executes; manages risk and adoption.

Work Conditions:

• Schedule: Full-time; may require off-shift coverage for critical events.
• Environment: Manufacturing plant with exposure to noise, moving equipment, and industrial hazards.
• Physical Requirements: Ability to stand/walk; climb stairs/ladders; lift to 35-50 lbs. occasionally; wear appropriate PPE.
• Travel: Occasional (e.g., vendors, training, sister sites), typically

• CMMS/EAM (SAP PM/Maximo/Infor), condition monitoring tools (vibration, thermography, ultrasound), PLC/HMI/SCADA platforms, data visualization (Power BI/Tableau), CAD/drafting tools, and standard Microsoft 365 suite.

What we offer

• We offer a competitive base salary, annual bonus (applicable based on level of position), great medical, dental and vision coverage, 401k with a generous company match, incredible wellness benefits, commuter benefits, pet insurance, generous PTO, and much more!
• We have implemented Smart Work, a hybrid model of working that promotes flexibility in the workplace.
• Seize the freedom to define your future and ours. We'll empower you to take risks, experiment and explore.
• Be part of an inclusive, diverse culture where everyone's contribution is respected; Collaborate with some of the world's best people and feel like you belong.
• Pursue your ambitions and develop your skills with a global business - our staggering size and scale provides endless opportunities to progress.
• Take pride in delivering our promise to society: To improve the lives of millions of smokers.

PMI is headquartered in Stamford, Conn., and its U.S. affiliates have more than 2,300 employees.

PMI has been an entirely separate company from Altria and Philip Morris USA since 2008. PMI's affiliates first entered the U.S. market following the company's acquisition of Swedish Match in late 2022. Philip Morris International and its U.S. affiliates are working to deliver a smoke-free future. Since 2008, PMI has invested $12.5 billion globally to develop, scientifically substantiate and commercialize innovative smoke-free products for adults who would otherwise continue to smoke with the goal of transitioning legal-age consumers who smoke to better alternatives. In 2022, PMI acquired Swedish Match - a leader in oral nicotine delivery - creating a global smoke-free champion led by the IQOS and ZYN brands. The U.S. Food and Drug Administration has authorized versions of PMI's IQOS electronically heated tobacco devices and Swedish Match's General snus as Modified Risk Tobacco Products and renewal applications for these products are presently pending before the FDA. For more information, please visit www.pmi.com/us and www.pmiscience.com

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