Manager, Technical Services

Kforce Inc.

Lake Mary, FL

JOB DETAILS
SALARY
$150,000–$180,000
SKILLS
Analysis Skills, Business Support, Communication Skills, Cost Estimates, Customer Relations, Customer Relationship Management (CRM), Driver's License, Electrical Design, Electricity, Forecasting, Legal, Machine Tool, Manufacturing, Mechanical Design, Mechanical Engineering, Microsoft Office, Needs Assessment, On Site Support, People Management, Performance Metrics, Problem Solving Skills, Process Improvement, Product Support, Project Management Software, Public/Media/Press/Analyst Relations, Short Messaging Service (SMS), Staff Training, Standards Development, Technical Leadership, Technical Presentation, Technical Services Management, Technical Support, Testing, Training/Teaching, User Groups, Vendor/Supplier Planning, Willing to Travel
LOCATION
Lake Mary, FL
POSTED
4 days ago
Kforce has a client in Lake Mary, FL that is seeking a Manager, Technical Services. Role Overview: The Generator Technical Services Manager (TSM) provides overall technical support for the Generator Services Business group including the field and shop organizations. They are responsible for coordinating and tracking the Generator product line support needs including outage forecasting, vendor repairs, parts manufacturing needs, and the training and development of the Managers direct reports. The TSM drives business excellence by improving processes, work packages, personnel training, and ensuring all assigned KPI's are achieved. The TSM will be responsible for the financial results of the Generator repairs business thru internal and external customers relations and associated business units. Key Responsibilities:
  • Demonstrates our core competencies: Action oriented, change champion, customer-focused, developing self & others, and ownership
  • Developing and coordinating technical cooperation agreements and partnerships with various Generator Service providers
  • Provide oversight and direction for the implementation of Field Service outage projects for Long-Term Services Agreements and non-LTSA contracts
  • Develop and maintain standard procedures for the implementation of Generator Services contracts
  • Supports with resource development, tooling forecast needs, vendor qualification, and other organizational requirements to support the business
  • * Provide technical response for Field NCRs for Generator Services business
  • Works with internal stakeholders and external customers to identify future support needs and to load into CRM for organizational support forecasting
  • Support User group meeting and present Generator Service Technical updates
  • Review and approve Generator scope of work cost estimates
  • Overnight travel (at least 50%) by land and/or air as per business needs

Requirements:

  • Bachelor's degree in Engineering (Mechanical or Electrical preferred) or equivalent combination of education and relevant experience
  • 7+ years of experience in generator design, operation, testing, diagnostics, or service
  • Strong knowledge of both mechanical and electrical design principles
  • Proficiency with project management tools, databases, and MS Office applications
  • Strong analytical, communication, and problem-solving skills
  • Valid driver's license and passport

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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About the Company

K

Kforce Inc.

Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services. Our KNOWLEDGEforce® empowers top companies to achieve their digital transformation goals. We curate teams of technical experts who deliver solutions custom-tailored to each client’s needs. These scalable, flexible outcomes are shaped by deep market knowledge, thought leadership and our multi-industry expertise.

 

Our integrated approach is rooted in 60 years of proven success deploying highly skilled professionals on a temporary and direct-hire basis. Each year, approximately 18,000 talented experts work with the Fortune 500 and other leading companies. Together, we deliver Great Results Through Strategic Partnership and Knowledge Sharing®.

COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Financial Services
FOUNDED
1962
WEBSITE
http://www.kforce.com/