Manager - Technical

Shift:

Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives.

SUMMARY:
Responsible for managing the development and implementation of laboratory, services, and field programs, policies, and procedures from both a functional and technical perspective. This includes validating and auditing results, scheduling services, and resolving service and customer issues across the department. Provides advanced professional support to management within assigned areas, which are typically varied and moderately to highly complex. May oversee areas such as chemistry, biology, microbiology, field services, client services, or related functions.

ESSENTIAL FUNCTIONS:

• Manages staff, including hiring, training, development, engagement, performance evaluation, and compensation recommendations.
• Oversees implementation and management of schedules, services, results, and related functional programs to achieve operational goals. Ensures appropriate alignment of leadership and resources.
• Provides input and guidance on developing and aligning strategies, programs, policies, and procedures for assigned lab, service, or field areas.
• Leads operational, instrumentation, and equipment reviews while ensuring compliance with applicable federal, state, local, and institutional regulations and standards.
• Recommends improvements to organizational policies, procedures, and operational practices.
• Manages expectations across leadership, staff, and operational teams; facilitates communication regarding customer needs and business requirements, and establishes performance metrics.
• Resolves escalated, technical, or sensitive customer and operational issues; coordinates with internal teams and external partners to ensure resolution.
• Manages departmental or functional budgets, including resource allocation and approval of expenditures.
• Oversees or participates in special projects, including identifying priorities, coordinating efforts, and evaluating outcomes.
• Maintains current knowledge of industry trends, regulatory requirements, and best practices related to laboratory, service, and field operations.
• Contributes to department efficiency and effectiveness through continuous improvement efforts and active team participation.
• Promotes and supports the mission of Pace Analytical through professional, cooperative behavior and a commitment to a positive workplace environment.

QUALIFICATIONS

Education and Experience:
Bachelor’s degree in chemistry, biology, environmental science, or a closely related field; AND five (5) years of relevant experience, including leadership or supervisory responsibilities; OR an equivalent combination of education, training, and experience.
Three (3) years of supervisory experience is strongly preferred.

Required Knowledge and Skills

Required Knowledge:

• Advanced principles, practices, and techniques within lab, service, or field environments (e.g., chemistry or biology).
• Development and implementation of programs, policies, and procedures.
• Team leadership, employee development, and performance management practices.
• Budget development and administration fundamentals.
• Applicable laws, codes, and regulations related to laboratory or field operations.
• Relevant computer applications and systems.
• Effective interaction with diverse groups, including situations that may involve conflict.
• Principles of program planning, development, and evaluation.
• Techniques for delivering effective oral presentations.
• Proper business English usage, including grammar, spelling, and punctuation.

Required Skills:

• Performing advanced-level professional duties across lab, services, or field functions.
• Managing and administering complex operational areas.
• Supervising, evaluating, and developing employees.
• Training staff on policies, procedures, and best practices.
• Applying business and project management principles to achieve organizational goals.
• Building effective teams and motivating individuals to deliver high-quality, efficient service.
• Interpreting and applying applicable laws, codes, and regulations.
• Providing consultation and guidance to supervisors and staff.
• Preparing reports, correspondence, and other professional documentation.
• Exercising sound judgment and initiative within organizational guidelines.
• Demonstrating professionalism, tact, and discretion in all interactions.
• Delivering presentations to a variety of audiences.
• Contributing to team and organizational goals.
• Establishing and maintaining effective working relationships.

PHYSICAL / MENTAL REQUIREMENTS:

• Ability to work in laboratory, office, and field environments.
• Use of standard office and laboratory equipment.
• Ability to sit for extended periods.
• Occasional lifting of up to 20 pounds and frequent lifting of up to 10 pounds.
• Visual ability to read printed materials and computer screens.
• Ability to communicate effectively in person and via telephone.

WORKING ENVIRONMENT:
Work is performed in laboratory, office, and field settings. The role may involve exposure to blood or bodily fluids, chemicals, fumes, gases, and other potentially hazardous materials. Travel may also be required.

Find Your Place at Pace - We need you - your curiosity, your talents, and your drive - to help us advance this important work.

Benefits
When you join Pace®, you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life. Full-time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft.

Equal Opportunity Employer

Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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