Manager, Tech Deployment

Job Description Company Description: McDonalds growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts, we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonalds will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. McDonalds Global Technology is here to power tomorrows feel-good moments. Thats why youll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, were digitizing the Golden Arches. Combine that with our unparalleled global scale, and were reshaping all areas of the business, industry and every community that is home to a McDonalds restaurant. We face complex tech challenges every day. But thats where our diverse and talented teams come in. Theyre made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced. Check out the McDonalds Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. Department Overview This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonalds works. We provide outstanding foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. Its our goal to always provide an engaging, relevant, and simple experience for our customers. The role will be part of the GTIO NIO (Network Infrastructure and Operations) Team collaborating with the Director of Global Network Security Platforms. The main responsibilities will be: Lead and manage the technical delivery of network and network security products and features to McDonalds internal teams and business units. Manage product backlogs, and prioritize deliveries aligned to the sprint cycles. Financial tracking and Budget management. Schedule tracking. Reporting. This is an exciting opportunity for an experienced product delivery manager to help craft the transformation of infrastructure and operations products and services to the entire McDonalds environment. Duties & Responsibilities & Accountabilities: Lead the planning, execution, and delivery of Network and Network Security Product/Platform deliveries that are multi-functional and highly sophisticated. Work with Technical Product Managers (TPM), Architects, Engineers, and wider collaborators to define scope, goals, and work youre doing. Develop and manage delivery plans, timelines, and budgets, and supervise progress against landmarks. Help define the product delivery roadmap and key landmarks and support the execution and delivery of products. Manage, mitigate, and call out risks and issues appropriately. Effectively manage dependencies and understand their impact on delivery. Communicate regular status updates/reports to management and a diverse set of collaborators, highlighting key breakthroughs as well as calling out any risks/issues. Set direction, empower, and encourage a large diverse team under a shared vision. Leverage policies, standards, and procedures that can be consistently applied and maximized across the business in support of delivering our products. Measure delivery performance and organizational change using appropriate tools and techniques to supervise the progress, identify and quantify any variances, perform any required corrective actions, and communicate to all collaborators. Align collaborators and team members by ensuring a common understanding of expectations. Solve difficult problems impacting a team or a delivery; identify ways to improve current customer needs/McDonalds ways of working. Responsible for helping to improve the overall quality of product or platform deliveries. Qualifications Willingness and ability to live the McDonalds values every day: Serve, Inclusion, Integrity, Community, and Family. 3+ years of Product Delivery experience or Project Management. PMP, Prince and/or Agile (Scrum/SAFE) certification. Basic Network and/or Network Security experience (Analyst/Engineer/Architect) and a great understanding of network concepts. Demonstrated ability to work across a large set of internal customers in technical and non-technical roles. Ability to handle consistent cross-collaboration and scope definition, thriving in ambiguity. Someone willing to learn and have an engaging dialogue on the merits of a system. Ability to deal with ambiguity and take accountability over delivery and quality. Experience 5+ years of relevant work experience and a bachelors degree or 3+ years of relevant work experience and a Masters degree. Experience in delivering complex infrastructure, network, and/or network security products and platforms. Demonstrable Experience in delivering projects using Agile methodology. Technical experience managing or delivering network and network security products desirable. e.g. SD-WAN, LAN, Wireless, SASE/SSE, Cisco, Meraki, Palo Alto, etc. Retail and/or Hospitality experience is not required, but desirable. Financial and budget tracking experience. Experience in communicating effectively with a diverse set of stakeholders. Ability to create presentations and write business cases for senior leadership. Compensation * Salary Range Additional Information: The position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as life insurance. Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance. Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonalds long-term incentive plan. McDonalds is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonalds provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis. McDonalds provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Nothing in this job posting or description should be construed as an offer or guarantee of employment.