Manager, Team Member Experience

Manager Team Member Experience in Centennial, Colorado, United States

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Job Title: Manager Team Member Experience Location: 9515 E. County Line Road, Centennial, CO Brand: Coopers Hawk ShareApply NowSave JobSaved MTM

Job Summary: The Manager of Team Member Experience at Coopers Hawk will play a vital role in shaping the journey of our Team Members-from their first day to every milestone along the way. As a standard bearer of the brand, you will lead initiatives that attract, connect, engage, and retain top talent, all while promoting our company values and supporting the growth of our business.

Responsibilities:

• Develop quarterly staffing plans and partner with Talent Acquisition to ensure sourcing strategies are in place
• Maintain applicant tracking systems and ensure internal job postings are visible to current Team Members
• Ensure onboarding and offboarding processes are timely, organized, and positive
• Participate in orientations and ensure training materials and uniforms are available
• Conduct 306090-day check-ins with new hires and communicate progress to department managers
• Track and analyze time-in-position data and identify training and development opportunities
• Ensure compliance with HR systems, certifications, and break policies
• Collaborate with trainers and managers to ensure training programs are executed and standards are met
• Conduct stay interviews and gather feedback to improve the Team Member experience
• Provide guidance on Paylocity functions and benefits utilization
• Ensure Team Members feel heard, supported, engaged, and celebrated
• Add a touch of personalization to create memorable moments
• Promote a culture of fun and recognition through celebrations, events, and milestones
• Coordinate charity events and community involvement opportunities
• Lead the creation of monthly boards with tasting notes, Chef Recs, and Wine Club updates
• Celebrate Team Member achievements and life events
• Interact with Guests and Team Members in the restaurant to ensure uncompromising hospitality

What You Will Get:

• 50% Dining and Carryout Discount
• 40% Retail Wine Discount
• 20% Discount on Retail and Private Events
• Monthly Complimentary Wine Tasting for Two
• Medical, Prescription, Dental, Vision, and Telehealth plus Wellness Discount
• 401k with Company Match
• Health and Flexible Savings Accounts
• Long-Term Disability Voluntary Short-Term Disability
• Basic Life and AD&D Insurance with option to purchase additional coverage
• Paid Parental Leave
• Paid Time Off
• Access to Team Member Relief Program
• Wellness and Mental Health Support
• Everyday Benefits" Program to include insurance coverage, pet life, auto, home, property, and employee discounts on goods and services
• Team Member Rewards Milestone Recognition and Referral Bonuses
• Career Development Opportunities

Requirements:

• Must represent Coopers Hawk Values
• Must be at least 21 years of age
• Must have experience as a New Restaurant Opening Trainer, Lead Restaurant Trainer, or in management at Coopers Hawk Winery & Restaurants, or have previous management experience with another restaurant concept
• Must have a passion for hospitality
• Must have knowledge of operations in the tasting room, front of house, and kitchen to understand the Team Member experience in each part of the restaurant
• Must be able to communicate clearly and effectively with strong interpersonal and leadership skills
• Must be able to multi-task and work effectively in a fast-paced environment
• Must maintain basic knowledge of first aid and handling emergencies
• Must be able to work flexible shifts and schedules, inclusive of weekends and some holidays
• Must be able to perform essential functions to company standards with reasonable accommodation
• Must be able to read, write, and understand English
• Must be able to lift and carry up to 50 lbs
• Must be able to stand for at least 10 hours per shift
• Must have the ability to work 50-60 hours per week

About Us: Coopers Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar, and private event space offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Coopers Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences.

Equal Opportunity Employer: Coopers Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the persons race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Coopers Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.

Benefits: The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members, eligibility for certain benefits apply.