Agriculture, Asset Management Software, Best Practices, Coaching, Computer Science, Continuous Improvement, Corporate Compliance, Customer Support/Service, Emerging Technology, Employee Assistance Plan, Help Desk, ITIL (IT Infrastructure Library), Information Technology & Information Systems, Leadership, License Agreements, Licensing Compliance, Maintain Compliance, Management of Information Systems/Technology (MIS), Organizational Development/Management, Performance Management, Performance Metrics, Physical Demands, Problem Solving Skills, Process Improvement, Procurement Software, Regulatory Compliance, Reimbursement, Security Software, Service Delivery, ServiceNow, Software Licenses, Staff Training, State Laws and Regulations, Supplier Relationship Management (SRM), Systems Administration/Management, Team Lead/Manager, Technical Leadership, Technical Support, Time Management, Vendor/Supplier Relations
Join the Team at Compass Minerals
Compass Minerals is a leading global provider of essential minerals that help solve nature’s challenges for customers and communities. From keeping roadways safe during winter weather to supporting agriculture and crop growth, our products play an important role in everyday life. With more than 1,800 employees across the U.S., Canada, and the U.K., we are committed to safety, innovation, and operational excellence.
We are seeking a Support Services Manager to join our team in Overland Park, KS. This role is responsible for leading enterprise-wide IT support services, including end-user technology, asset management, software licensing, and Tier 1 Help Desk operations. The ideal candidate will provide strategic leadership, ensure exceptional service delivery, and drive continuous improvement across the organization's client technology environment.
Why Join Compass Minerals?
We offer a competitive compensation and benefits package, including:
- Benefits starting Day 1
- 11 paid holidays + 1 floating holiday
- Competitive PTO Plan
- 1 week sick time (subject to applicable state and local laws)
- 401(k) with company match
- Employee Education Reimbursement Program
- Employee Assistance Program (EAP)
- Bonus opportunities for eligible positions
Key Responsibilities
- Lead enterprise IT support services, including the Tier 1 Help Desk and end-user technology support
- Manage internal teams, vendors, and service providers to deliver exceptional customer support
- Monitor service levels, ticket performance, and KPIs to ensure timely issue resolution
- Develop and implement IT support strategies, policies, and best practices
- Oversee IT hardware asset management and software licensing compliance
- Evaluate emerging technologies and recommend improvements to the client technology environment
- Provide leadership, coaching, and performance management for support services staff
- Ensure compliance with company standards, security requirements, and software licensing agreements
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or equivalent experience
- 10+ years of IT support or systems administration experience
- 5+ years of leadership experience managing enterprise IT support teams
- Experience managing vendor relationships, hardware procurement, and software licensing
- Experience working with third-party Help Desk providers
- Strong leadership, customer service, and problem-solving skills
Preferred Qualifications
- ITIL Certification
- Experience with ServiceNow
- Experience leading enterprise IT service improvement initiatives
Physical Requirements
This position is primarily office-based and requires regular use of computers and standard office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Equal Opportunity Employer
Compass Minerals is an equal opportunity and affirmative action employer committed to fostering an inclusive workplace.
Apply Today
Join a team committed to innovation, operational excellence, and employee growth at Compass Minerals. In this role, you'll have the opportunity to shape enterprise IT support services, improve the employee technology experience, and lead a high-performing support organization.
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Compass Minerals Careers