Manager, Strategic Account Management

# Position Summary...

# What youll do...

Coordinates completes and oversees job-related activities and assignments by:

• Developing and maintaining relationships with key stakeholders supporting plans and initiatives to meet customer and business needs.
• Identifying and communicating goals and objectives.
• Building accountability for and measuring progress in achieving results.
• Identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning.

Provides supervision and development opportunities for associates by:

• Hiring and training.
• Mentoring and assigning duties.
• Providing recognition and promoting a belonging mindset in the workplace.

Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by:

• Implementing related action plans.
• Utilizing and supporting the Open Door Policy.
• Providing direction and guidance on applying these in executing business processes and practices.

### Applied Business Acumen Requires knowledge of:

• Industry and environmental factors (e.g., market fluctuations, changes in regulatory policies or politics, emerging technology, cultural practices).
• Common business vernacular.
• Business practices across the industry and area-specific domains and related practices (e.g., eCommerce, commerce platforms).
• Relevant business metrics, data models, analytics, and reports that assist in decision making.

To:

• Provide recommendations to business stakeholders to solve complex business issues.
• Develop business cases for projects with a projected return on investment or cost savings.
• Translate business requirements into projects, activities, and tasks in alignment with the overall business strategy.
• Serve as an interpreter and conduit to connect business needs with tangible solutions and results.
• Recommend new processes and ways of working.
• Interpret business metrics and relevant data models and reports and utilize appropriate data points to highlight and explain simple to moderately complex business issues to stakeholders and customers/sellers.

### Product Expertise Requires knowledge of:

• Suite of products, services, and solutions offered by an assigned business area.
• Features of various products, services, and solutions and their value propositions.
• Product assortment management.

To:

• Effectively engage with customers/sellers to gain and leverage insights on their business/category.
• Demonstrate an understanding of product/solution features for complex to highly complex areas of customer/seller business and assist in sales for products.
• Lead sales activities for simple and moderately complex products available across homogenous markets and specific customer/seller segments by articulating product/solution features and value propositions.
• Understand customer/seller requirements in detail and articulate gaps in current product features to leadership teams and relevant stakeholders.
• Provide guidance to team members on product feature-related communications and best practices with respect to highlighting product benefits and value propositions.
• Assess the impacts of the assortment mix and select methods for translating sales projections and product mix gaps into assortment development requirements.

### Relationship Management Requires knowledge of:

• Stakeholder identification and mapping.
• Stakeholder analysis.
• Stakeholder communication.
• Stakeholder engagement techniques.
• Stakeholder management effectiveness tools and methods.
• Specialized business vernacular.
• Markets to deliver customer and business value.
• Styles and best practices to accommodate cultural differences.

To:

• Build, maintain, and enhance effective internal and external partnerships through professionally accepted and ethical outcomes.
• Influence outcomes and assist in communicating shared goals with groups and parties by linking interests.
• Identify and address additional partner needs and educate partners on value creation.
• Recognize and adapt to differences in backgrounds, cultures, languages, and work styles when working with others.
• Communicate with team members to solve shared problems cooperatively.
• Consult regularly with leaders of business units to advise on business strategy decisions.

### Sales Proposals and Presentations Requires knowledge of:

• Sales presentation tools and techniques.
• Sales lifecycles and related processes.

To:

• Lead discussions on customer/seller types and effective sales proposals and presentations for each.
• Develop sales proposal and presentation processes for complex sales pitches.
• Evaluate best practices of sales proposals and presentations within the industry.
• Train team members on developing multiple and varied formal written proposals.
• Collaborate with other sales professionals to enhance organizational proposal and presentation strategies.
• Review, approve, and provide guidance on sales presentations created by teams for simple to moderately complex sales pitches.

### Client Onboarding Requires knowledge of:

• Existing systems used by customers/sellers.
• Methodologies for customer onboarding.
• System integration understanding.

To:

• Drive onboarding efforts for large and complex customers/sellers.
• Provide guidance on reviews and approve onboarding-related operating processes performed by team members.
• Identify gaps in onboarding processes and define ways to improve customer/seller experiences by setting up appropriate guardrails.
• Recommend best practices and modifications for simple to moderately complex onboarding processes.
• Manage moderately complex escalations from customers/sellers on onboarding-related issues.
• Highlight complex issues to relevant stakeholders and drive resolutions for improved customer/seller experiences.

### Strategic Account Planning and Forecasting Requires knowledge of:

• Account planning tools and techniques.
• Organizational data sources.
• Customer retention metrics.
• Revenue forecast techniques.
• Sales forecasting tools and processes.
• Information sources.
• Estimation techniques and tools.
• Industry trends.

To:

• Use available tools to research the buying history and preferences of existing customers/sellers.
• Assist in analyzing considerations for the selection of products or services for cross-upselling.
• Assist team members with relevant customer/seller information (e.g., NPS, renewal rates) to prepare sales plans.
• Assist in estimating sales trends in the market.
• Assist in building joint business plans with customers/sellers and understand the metrics needed for plan preparation.
• Use key factors, measurements, and variables used in forecasting to assist in creating sales forecasts.
• Participate in the preparation of short-term forecasts for a specific product.
• Locate useful information and sources of input used in weekly, monthly, and quarterly forecasts.

### Negotiation Excellence Requires knowledge of:

• Negotiation techniques.
• Stakeholder management techniques.
• Communication best practices.

To:

• Develop and present factual, rational, and compelling arguments while anticipating roadblocks and objections.
• Use active listening and probing techniques to surface problems, issues, and interests.
• Work to achieve win-win in negotiations rather than win-lose approaches.
• Ensure negotiations adhere to company and regulatory processes, values, and policies.
• Seek guidance on and escalate complex legal and/or regulatory issues.
• Understand and articulate company positions and comprehend/address other parties strengths/weaknesses through active listening techniques.

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### Respect the Individual

• Demonstrates and encourages respect for all, builds a high-performing team, seeks and embraces differences in people, cultures, ideas, and experiences, creates a workplace where all associates feel seen, supported, and connected through a culture of belonging so associates thrive and perform, drives a positive associate and customer/member experience for all, identifies, attracts, and retains the best team members.
• Creates a discipline and focus around developing talent through feedback, coaching, mentoring, and developmental opportunities, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer/member and company, and regularly recognizes others contributions and accomplishments.
• Builds strong and trusting relationships with team members and business partners, works collaboratively and cross-functionally to achieve objectives, and communicates and listens attentively with energy and positivity to motivate, influence, and inspire commitment and action.

### Act with Integrity

• Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values, and leads by example to foster our culture, supports Walmarts goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
• Follows the law, our code of conduct, and company policies, and sets expectations for others to do the same, promotes an environment where associates feel comfortable sharing concerns, and reinforces our culture of non-retaliation, listens to concerns raised by associates, takes action, and encourages others to do the same, holds self and others accountable for achieving results in a way that is consistent with our values.
• Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.

### Serve our Customers and Members

• Delivers expected business results while putting the customer/member first and consistently applying an omnichannel mindset and acts with an Every Day Low-Cost mindset to drive value and Every Day Low Prices for customers/members.
• Adopts a holistic perspective that considers data analytics, customer/member insights, and different parts of the business when making plans and shaping the teams strategy.

### Strive for Excellence

• Consistently raises the bar and seeks to improve, demonstrates curiosity and a growth mindset, seeks feedback, asks thoughtful questions, fosters an environment that supports learning, innovation, and learning from mistakes, and intelligent risk-taking, and exhibits resilience in the face of setbacks.
• Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401k, stock purchase, and company-paid life insurance.
• Paid time off benefits include PTO, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption, and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws where applicable. For information about PTO see https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility see One.Walmart.

Locations & Compensation:

• Bentonville, Arkansas (US-30008): The annual salary range for this position is $80,000.00 - $155,000.00.
• San Bruno, California (US-08848): The annual salary range for this position is $104,000.00 - $202,000.00.

Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Stock.

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# Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

• Option 1: Bachelors degree in engineering, information technology, business, marketing, and sales, healthcare, or related area AND 2 years experience in business management, marketing, and sales, healthcare, omni-channel merchandising, or related area.
• Option 2: 4 years experience in business management, marketing, and sales, healthcare, omni-channel merchandising, or related area.

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# Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

• Leading cross-functional teams.
• Masters degree in business, marketing, and sales, healthcare, or related area.
• Sales.

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# Primary Location...

1601 SE 10th St, Bentonville, AR 72716, United States of America

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Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no-tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.