| Location | Columbus, OH |
Description
At Bath & Body Works everyone belongs. We are committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting retaining and advancing top talent. In addition we work to improve our communities and our planet to help the world live more fully.
This role is responsible for the planning coordinating and delivery of pivotal initiatives and new operating concepts that drive our short and long-term enterprise growth strategies through field evolution. The work includes but is not limited to collaborating with enterprise leaders and business partners to understand the vision of our strategic roadmap preparing key functional teams for future impacts to operational processes and the customer and associate experience while continually assessing operational opportunities competing priorities organizational change management and risk to day to day operations.
Workstreams include testing and implementations related to hardwaresoftware emerging technologies Artificial Intelligence our stores operating model BOPIS and the end-to-end customer experience. This role will take concepts from the ideation phase and see them through to solution delivery while also collaborating and negotiating across work groups to assess competing priorities timelines field impact and risk to day-to-day operations.
Responsibilities
Research analyze and track trendsetting operational practices to help influence our roadmap and understand how solutions would benefit our stores operating model including areas like customer loyalty BOPIS universal cart checkout experience AI in store process optimization etc.
Lead the day to day strategy and execution of the Buy Online Pick Up in Store BOPIS program including prioritization of enhancements and holiday readiness.
Lead the strategy and execution and BOPIS initiatives that modernize field capabilities and enable scalable omnichannel growth.
Travel in stores and with Field Leadership to observe existing practices and solicit feedback to inform our prioritization of process improvements and initiatives
Based on observations and field feedback document and present recommendations for future state practices that reduce complexity andor maximize sales growth potential for the field organization
Be knowledgeable and able to communicate to home office and field leadership a complete assessment of proposed recommendations that includes the impact to the organization trade-offs risks costs benefits and opportunities of each solution
Lead implementation and execution of aligned on solutions in partnership with Field Leaders Store Operations Technology Services Human Resources Finance etc.
Participate in weeklymonthlyquarterly Home Office and Field meetings as applicable
Qualifications
Ability to collaborate & influence key business leaders to develop operational strategiessolutions
Experience leading projects or driving work with varying complexity
Ability to work in a fast paced highly collaborative change-oriented environment driving results through leadership team building influence and conflict resolution
Strong verbal and written communication skills
Capable of leading developing and motivating others
Ability to travel with overnight stays
Preferred but can be learned in role
Capable of developing content and solutions for a field audience based on a deep understanding of the operating model
Ability to communicate and negotiate effectively at all levels inside and outside the organization
Capacity to influence partners to arrive at solutions that best support each initiative
Strong analytical and strategic planning skills
Retail experience preferred store and field leadership experience a plus
Education
Bachelors degree or equivalent work experience
Core Competencies
Lead with Curiosity & Humility
Build High Performing Teams for Today & Tomorrow
Influence & Inspire with Vision & Purpose
Observe Engage & Connect
Strive to Achieve Operational Excellence
Deliver Business Results
Benefits
Bath & Body Works associates are the heart of our business. Thats why were proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include
Robust medical pharmacy dental and vision coverage. Plus access to our onsite wellness center and pharmacy located at the Columbus OH home office.
401k with company match and Associate Stock Purchase with discount
No-cost mental health and wellbeing support through our Employee Assistance Program EAP
Opportunity for paid time off and paid parental leave. Plus access to family and lifestyle programs including a family building benefit childcare discounts and home auto and pet insurance.
Tuition reimbursement and scholarship opportunities for post-secondary education programs
40 merchandise discount and gratis that encourages you to come back to your senses
Visit bbwbenefits.com for more details.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an