Manager Specialty Brand & Services Initiatives

The Manager, Specialty Brand & Services Initiatives at Ulta Beauty is responsible for managing and leading the day-to-day operations and communications of Ulta Beauty’s services, boutiques, and luxury operations businesses to amplify in-store experiences. Encompassing 10+ renowned brands including Lancôme, Clinique, Benefit, MAC, and Luxury Brands, the Manager, Specialty Brand & Services Initiatives will support the Field Operations team in executing strategies to drive positive sales performance in retail and services.

Overview:

Discover the next wave of beauty services. As we continue to expand, Ulta Beauty’s Beauty Services is raising the industry bar, through better execution, deeper levels of education, smarter and more strategic industry relations. Our ambition is to be the premier destination for all things beauty services. And we’re building toward this end daily. That’s where you come in. If you want to help create the beauty services of tomorrow, to redefine an industry, to experience a real sense of belonging, and see your career progress as far as your talents and ambitions will take you, Ulta Beauty will provide you the support and encouragement to make it happen. So … let’s make it happen.

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OUR STORY:

Ulta Beauty is the largest specialty beauty retailer in the United States and the place for the true beauty enthusiast who gets butterflies as she shops for beauty and experiments throughout our store. We are the only one to provide our guests prestige, mass and salon products and services under one roof – All Things Beauty, All in One Place. We put our guests at the center of all we do, committing to offer unrivaled ways to be beautiful in an environment that provides the thrill of exploration and delight of discovery.

 

POSITION SUMMARY:

 

The Manager, Specialty Brand & Services Initiatives at Ulta Beauty is responsible for managing and leading the day-to-day operations and communications of Ulta Beauty’s services, boutiques, and luxury operations businesses to amplify in-store experiences. Encompassing 10+ renowned brands including Lancôme, Clinique, Benefit, MAC, and Luxury Brands, the Manager, Specialty Brand & Services Initiatives will support the Field Operations team in executing strategies to drive positive sales performance in retail and services. Their leadership will extend to guiding cross-functional projects aimed at improving processes and establishing standard operating procedures to achieve financial and operational excellence and sales goals. This position requires a high aptitude to influence colleagues, peers, and Ulta Beauty’s Leadership team throughout the organization. The ideal candidate will possess a strategic mindset, exceptional verbal and written communication skills, a proven history of leading multiple projects simultaneously, and a track record of driving successful results in the retail, operational, or/and service-related industry.

 

CORE JOB RESPONSIBILITIES:

The Manager, Specialty Brand & Services Initiatives is a champion of Ulta Beauty’s mission, vision, and values, and should demonstrate them skillfully and consistently through the following (as well as all other projects/duties as assigned):

 

People:

• Manage the people and operations strategies for all specialty operations (specialty and luxury brands) and brand extensions in partnership with services leadership, merchants, operations, and human resources team.

• Foster collaborative relationships with brand partners to exchange information, develop programs and strategies, and identify experiential needs.
• Collaborate closely with senior management and merchandising teams to drive high-volume brand performance, maximize profitability, and achieve financial objectives.
• Coordinate with Store Development, Merchandising, Finance, and Human Resources teams to implement solutions optimizing store resources and process efficiencies for major initiatives related to specialty and luxury brands and services.
• Work closely with field leadership to understand inefficiencies in store services, boutiques and luxury and partners cross-functionally to provide solutions.
• Attracts, hires, and retains a diverse team of top talent.
• Trains, coaches, and develop direct report(s) using company tools (e.g., succession planning) providing mentorship, guidance, and support to ensure their professional development and success within the organization.

 

Process:

• Identifies and prioritize operational system and process improvement opportunities, re-evaluating on an annual basis, to improve services and boutique operations, build consistency, improve operational efficiency, and enhance the guest experience.
• Lead execution of complex projects, project schedules, communication and assess reporting for boutique and luxury brands.
• Work cross-functionally to support the execution of identifying, developing, and implementing the staffing strategy for all specialty brands and services, including but not limited to scheduling, compensation, recruiting, hiring, and training.
• Responsible for managing and communicating operational details within tests and pilots for services operations & specialty and luxury brands.
• Manage details of specialty and luxury programs already in place and lead writing programs to be implemented within stores.

 

Performance:

• Partner cross-functionally between corporate and field teams to identify improvements and lead corrective actions for processes.
• Update and create operational documents on the Ultanet and partner with Enterprise Training for resources in the Learning Management System (LMS) for specialty and luxury brands and services operations.
• Influence accountability to plan, execute, and achieve objectives aligned with company growth and profit strategies for specialty and luxury brands and services.
• Provide thought leadership and guidance as business manager of Boutiques, Luxury & Services Operations.
• Liaison between Operations, Merchandising and Education regarding Specialty and Luxury brands.

#LI-MC1

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REQUIREMENTS FOR CONSIDERATION:

• 5+ years operations, ideally in beauty retail environment
• Exceptional verbal and written communication skills
• Strong leadership and influencing abilities to drive collaboration across departments and teams
• Proficiency in project management and process improvement methodologies
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities
• Demonstrated strategic thinking and problem-solving capabilities
• Proficient in Word, Excel, PowerPoint

SPECIAL POSITION REQUIREMENTS

• Developed and polished presentation skills.
• Ability to deliver the business information as given by ULTA.
• Ability to attend all ULTA events and workshops, as needed.
• Ability to maintain and present a fashionable, professional image (well groomed, clean, fashion forward).
• Ability to build and maintain good interpersonal relationships and work independently and as part of a team.
• Ability to travel with own transportation.
• Ability to travel up to 50% of the time with in all geography ULTA operates

 

WORKING CONDITIONS

• Job done in compliance with all sanitation requirements by ULTA and State   Board Standards

• On a regular basis, requires the ability to walk, reach with hands and arms, stand for a minimum of 8 hours, stoop/kneel, lift and/or move up to 50lbs, and tolerate salon chemicals and fragrances

 

 : The pay range for this position is $77,600.00 - $100,000.00 / Year with the opportunity for eligible associates to earn additional compensation pursuant to the Company’s bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits. For additional information concerning our benefits, visit our Benefits and Career Development page: https://learn.bswift.com/ulta About:

At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.

 

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.