Manager, Software Engineering

Manager, Software Engineering

One Inc has an opportunity to lead and grow a team of software engineers for one of its core SaaS Insurance Payments platforms. This leader will have the responsibility of transforming and modernizing One Inc's Digital Payment platform under the guidance of our long-range technology strategy and team execution. Additionally, this leadership position will be looked upon to embrace, contribute, and evolve One Inc's AI enabled software development methodology. This position requires excellent technical experience, outstanding leadership, and keen analytical skills paired with strong business insight and SaaS product development experience. It is a multi-functional role that requires a combination of team leadership, technical acumen, and internal stakeholder communication within a fast-growing organization.

Key Responsibilities:

Team Management & Leadership

• As a manager, you will lead and oversee several global teams comprising of professionals, including software engineers and leverage the use of Agentic AI in the development process. Your role will involve coordinating team efforts, ensuring high-quality outputs, and fostering a collaborative environment to drive innovation, quality and efficiency.
• Build a technology team that is inclusive of employees and contractors across multiple vendors and geographic regions.
• Effectively manage and coordinate teams working on multiple concurrent projects, ensuring timely progress and high-quality deliverables.
• Drive strategic technology initiatives by collaborating with cross-functional teams (Product Managers, Architects, Engineers, SMEs, etc.).
• Work in a consultative fashion to improve communication, teamwork, and alignment across teams inside and outside the organization.
• Facilitate design and code reviews for new product development.

Software Development

• Requirements Analysis - Lead and Participate in: Sprint planning; User Story Decomposition and Sizing; Team Member assignment of User Stories and Sprint Tasks.
• Design and Development - Facilitate the translation of business requirements into technical designs and develop high-quality code that is both scalable and resilient.
• Coding Standards - Adhere to coding principles such as SOLID and DRY while applying Secure Coding Standards.

API Development

• Collaborate with Enterprise Architecture to help develop a microservice architecture which is inclusive of supporting transition states.
• Adopt a continuous improvement philosophy to API standards and frameworks. This is inclusive of ensuring that newly developed APIs are fully backward compatible and do not introduce breaking changes.
• Lead the implementation of an API Test Automation Framework that is inclusive of Unit Testing and Performance/Load Testing.

Artificial Intelligence Enablement

• Contribute and evolve One Inc's AI enabled software development methodology.
• Guide team members in leveraging AI tools for code generation, refactoring, and documentation, ensuring alignment with secure coding standards and architectural principles.
• Remain aware of emerging AI capabilities in software engineering and proactively evaluate and adopt tools that enhance team productivity and platform reliability.

Collaboration & Stakeholder Engagement

• Collaborate with the Security team to maintain PCI compliance of platforms.
• Collaborate with Quality Assurance teams to remediate testing gaps and ensure no defects escape to production.
• Influence and contribute to end-to-end product architecture and provide feedback on product strategy.

Operational Excellence & Incident Management

• Serve as an engineering leader for escalated client impacting events, while driving issue resolution, and long-term preventive actions.
• Respond to production issues in line with SLAs, ensuring quick resolution and communication of incidents.
• Troubleshoot production issues by leading engineers to implement fixes while ensuring platform stability and performance.
• Provide input into long-range product requirements, best practices, and operational guidelines to improve platform reliability and serviceability.

Performance Monitoring & Engineering Standards

• Create and manage Key Performance Indicators (KPIs) to continuously elevate engineering standards.
• Contribute to documenting One Inc engineering best practices while ensuring consistent team adherence.
• Continuously monitor platform performance metrics and proactively mitigate potential scalability issues.

Skills & Abilities:

Programming Languages:

• Experience leading engineers working with several programming languages, such as C#, .NET Core, Java,PHP and REST API
• Exposure to multiple programming languages and platforms.

Artificial Intelligence:

Working knowledge of AI-enhanced development tools such as GitHub Copilot, Cursor, and similar platforms to accelerate coding, improve code quality, and streamline debugging workflows.

Cloud Technologies:

• Experience in Azure or AWS
• Experience with Cloud Native Architecture, Containers, and Microservices.
• Experience in large-scale implementations of cloud-native solutions.

Frameworks & Patterns:

• Proficient in TDD (Test Driven Development), Domain Driven Architecture, Service Oriented Architecture, and Self-Contained Services.

CRM Frameworks:

• Familiarity with PHP SugarCRM Framework a Plus

Industry-Specific Experience

• Experience working as a software engineer in insure-tech or fin-tech space, a plus.
• Experience in credit card transaction processing, a plus.
• Demonstrated success in designing solutions for high volume, scalability, and availability in these domains.

Project Management & Agile Experience

• More than 10 years of software development experience.
• Ability to independently lead and deliver large, complex projects.
• Experience with Agile development methodology (e.g., Scrum).

Communication & Collaboration Skills

• Effective Communication: Proficient in written and verbal English communication.
• Ability to effectively collaborate across cross-functional teams.

Leadership and Influence

Experience & Management

• 10 years of experience in the Information Technology field.
• 3+ years of management experience within software engineering.

Team Leadership & Mentoring

• Ability to mentor and coach team members, helping them understand architectural concepts and advancing their technical development.
• Foster an inclusive work style, ensuring that the right team members and stakeholders are involved in resolving critical issues.
• Build a transparent and open work environment where discussions about issues are encouraged.

Collaboration & Cross-Functional Teamwork

• Ability to work with cross-functional teams (developers, architects, security analysts) to remediate issues and implement sustainable technology changes.
• Involve the right people from various teams to ensure effective and comprehensive issue resolution.

Performance Monitoring & Continuous Improvement

• Ability to create and monitor Key Performance Indicators (KPIs) to drive continuous improvement and engineering excellence.

Embrace our Core Values:

• Own It
• Rise Together
• Think Big Work Small
• Wow Everyone

Ability to travel to Mexico, Canada, California, India, Tennessee

Company Profile:  One Inc provides insurance companies a digital payments platform designed to maximize retention of the new generation of policyholders-while reducing security risks and minimizing payment processing costs. One Inc has become the fastest growing digital payments platform in the insurance industry, and now manages more than $2.5 billion a year in payments for customers. Our talented, ambitious, and innovative team of professionals work collectively to disrupt, pioneer, add value, to solve challenges for our customers and their insureds. One Inc is a high growth company revolutionizing the industry.

Based in Folsom, CA-ranked by WalletHub as the best place in California to raise a family--One Inc offers a competitive salary, and benefits including medical, dental, and vision insurance, life insurance, stock options, commitment to a solid work/life balance, and a policy of promoting from within whenever possible.

One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.