Overview A global biopharmaceutical company on a mission to Solve On Incyte follows science to find solutions for patients with unmet medical needs. Through the discovery development and commercialization of proprietary therapeutics Incyte has established a portfolio of first-in-class medicines for patients and a strong pipeline of products in Hematology Oncology and Inflammation and Autoimmunity Headquartered in Wilmington Delaware Incyte has operations in North America Europe and Asia. Job Summary Primary function The Manager Medical Information Call Center MICC is responsible for responding to inbound medical inquiries in the United States from Health Care Professionals HCPs patients and caregivers. The position will also be responsible for the intake and handling of adverse events AEs and product quality complaints PQCs related to marketed products as well as development of scientific materials used to address customer inquiries. This role will also provide support for vendor management MICC system and insight generation activities. Essential Functions of the Job Key responsibilities · Comply with all guidelines policies legal regulatory and compliance requirements · Provide timely accurate thorough and balanced responses to unsolicited customer requests for medical information consistent with company and regulatory guidelines · Identify capture and process AEs and PCs in accordance with company guidance documents · Demonstrate ongoing scientific and business expertise relevant to therapeutic areas including products disease state management emerging therapies and the competitive landscape · Provide medical information support at medical meetings and other key scientific engagements as assigned · Generate compile and present routine customer insights metrics and reports with internal partners to support operational decision-making · Collaborate with the MICC Lead Medical Information Content Development Team MICD and relevant cross-functional partners to develop and maintain written scientific materials including custom responses standard responses and Q&As · Support management of day-to-day call center operations including maintenance of standard operating procedures SOPs third-party call center vendor oversight workload prioritization and inspectionaudit readiness activities · In collaboration with cross-functional partners including Market Access Quality Assurance and Pharmacovigilance create refine and implement call center workflows and process improvements to support compliance audit readiness and service excellence · Lead AI-related initiatives within the MICC to assess refine and optimize AI functionality drive improvements in workflow efficiency and overall operational effectiveness · Identify and communicate MICC best practices with Global colleagues. · Collaborate with the MICC Lead IT and cross-functional partners to support the optimization of Veeva MedInquiry and associated platforms ensuring timely implementation of system releases and continuous workflow improvements · Support AD hoc MICC-related projects as identified by the MICC lead Qualifications Minimal acceptable level of education work experience and competency · Healthcare Professional PharmD MD RPh PhD in related field with experience working in a Medical InformationMedical Affairs capacity for a pharmaceutical or medical device company or equivalent clinical experience is required · Experience creating scientific content including MIRLs is strongly preferred · Knowledge of FDA regulations regarding the dissemination of Medical Information drug promotion and adverse events and product quality complaints reporting is required · Ability to query scientific literature via PubMed Embase Scopus etc. and identify and summarize pertinent findings is required · Excellent oral and written communication skills are required · Excellent project management skills including the ability to plan prioritize and execute multiple projects are required · Experience in using a medical inquiry database e.g. Veeva MedInquiry is desired · Experience in oncology hematology dermatology or immunology is strongly preferred Disclaimer The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties responsibilities and qualifications. Management reserves the right to change or modify such duties as required. Incyte Corporation is committed to creating a diverse environment and is proud to be an equal opportunity employer. We Respect Your Privacy Learn more at httpwww.incyte.comprivacy-policy The Incyte hiring organization processes your personal data to manage your job application in order to enter into an employment relationship with you if you are the successful candidate. During the process you may be asked to respond to questions that will screen out your application if you do not meet certain objective criteria required by the job. You can learn more about this process here. You may have the right to access delete restrict edit move or object to the use of your personal data. You may also have a right to report concerns to the authority responsible for data privacy in the country where the position is based or where you live or work. You can learn more about Incytes data protection practices here. By accessing this link you can learn about the types of personal data we collect how we use it whether collection and processing is optional sources of the personal data we process how it is shared where it is stored or transferred to how long we keep it and contact information for Incyte Incytes data protection officer and your supervisory authority if applicable. Please contact privacyincyte.com if you have any questions or concerns or would like to exercise your rights.