Customer Support/Service, Federal Laws and Regulations, Health Insurance, Leadership, Microsoft Access Database, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Onboarding, Operational Audit, Performance Management, Process Development, Process Improvement, Sales, Sales Analysis, Sales Operations, State Laws and Regulations
Your Role
The Manager, Sales Implementation oversees the successful delivery of client implementation launches and complex renewals, ensuring a high-quality onboarding and renewal experience for external partners. Reporting to the Sr. Manager of Sales Analysis and Operations, this role provides leadership and guidance to the implementation team while managing the administrative and operational components of launches and renewals. The Manager serves as a key liaison to internal and external stakeholders, ensuring alignment on requirements, timelines, and deliverables. This role will also oversee support for new client implementations and complex renewals across multiple product lines, including both self-funded and fully insured offerings.
Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.
Your Knowledge and Experience
- Requires a bachelor's degree or equivalent experience
- Requires at least 7 years of prior relevant experience
- Requires minimum of 2 years of experience operating as a lead role or equivalent leadership training or manager training
- Requires experience in explaining complex concepts, ideas, and solutions for processes, products, and capabilities to a wide range of audiences
- Requires fully insured employer group implementation experience in the health insurance industry, Self-funded experience a plus
- Skilled in Microsoft Office tools (Word, Excel, Access, PowerPoint) and the ability to quickly learn new tools, software, and applications to develop new processes that improve performance and efficiency
- Requires a bachelor's degree or equivalent experience
- Requires at least 7 years of prior relevant experience
- Requires minimum of 2 years of experience operating as a lead role or equivalent leadership training or manager training
- Requires experience in explaining complex concepts, ideas, and solutions for processes, products, and capabilities to a wide range of audiences
- Requires fully insured employer group implementation experience in the health insurance industry, Self-funded experience a plus
- Skilled in Microsoft Office tools (Word, Excel, Access, PowerPoint) and the ability to quickly learn new tools, software, and applications to develop new processes that improve performance and efficiency
External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.