Manager, Sales Engineering

The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay's technology has been purposely built to deliverrock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay'srobust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprisesto deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.

The Sales Engineering Manager will lead and scale FreedomPay's Sales Engineering team, driving technical pre-sales excellence across the organization. This leader will be the connective tissue between Sales, Product, and Technology - ensuring the team can compellingly communicate FreedomPay's platform story, win complex deals, and deliver world-class partner and client experiences.

This role will also be responsible for embedding AI-driven capabilities, automation, and scalable infrastructure into the pre-sales function- enabling the team to operate more efficiently, reduce manual effort, and increase throughput without compromising quality.

The ideal candidate brings deep fintech expertise, a proven track record of building and scaling high-performing Sales Engineering or Sales Consultant teams, and the executive presence to engage stakeholders at every level

Key Responsibilities (Including but not limited to):

Team Leadership & Development

• Lead, mentor, and grow a team of Sales Engineers, fostering a culture of technical excellence, curiosity, and client focus.
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• Define team structure and career development frameworks to scale the function in line with business growth.
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• Set clear performance expectations, conduct regular reviews, and develop individual growth plans for all direct reports.
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• Build onboarding programs and internal training curricula to continuously elevate team capability.
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• Champion the adoption of AI-enabled tools and automation within the team, upskilling Sales Engineers on how to leverage these technologies to improve productivity and consistency.
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• Own the end-to-end pre-sales engineering motion, including technical discovery, RFI/RFP responses, and proof-of-concept delivery.
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• Partner closely with Sales leadership to prioritize and resource opportunities, ensuring the team is deployed effectively across the pipeline.
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• Establish and refine repeatable pre-sales processes, playbooks, and best practices that improve win rates and reduce deal cycle times.
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• Lead or actively participate in strategic, high-value pre-sales engagements - including point-of-sale, eCommerce, and mobile integration discussions with enterprise merchants and partners.
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• Identify and implement opportunities to automate portions of the pre-sales lifecycle (e.g., RFP responses, demo provisioning, discovery insights), improving speed, accuracy, and scalability.
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• Leverage data and AI-driven insights to optimize pipeline coverage, resource allocation, and deal prioritization.
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• Serve as a senior Subject Matter Expert on the FreedomPay platform, guiding the team to deeply understand client environments and match them to the best available solutions.
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• Maintain a strong pulse on the FinTech and payments landscape to position FreedomPay's solutions competitively and credibly.
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• Evaluate and introduce emerging AI and automation technologies that enhance solution design, client storytelling, and technical validation processes.
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• Act as the primary liaison between Sales Engineering and Product, Solution Engineering, Systems Integrations, Account Management, and Partner teams - ensuring feedback loops are tight and client needs are accurately represented.
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• Champion product and proposition enhancements by synthesizing field intelligence from the team into structured input for product roadmap discussions.
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• Partner with Product and Technology teams to influence the development of scalable, automation-friendly features that improve implementation efficiency and pre-sales repeatability.
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• Drive the creation and maintenance of high-quality sales assets - presentations, demo environments, integration guides, and RFP content - that accurately reflect FreedomPay's evolving platform.
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• Oversee and govern the Sales Engineering knowledge base across Confluence, SharePoint, and Responsive (RFP response software).
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• Represent FreedomPay at industry conferences, client meetings, and partner events as a credible technical and solutions leader.
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• Lead the evolution of AI-powered knowledge management and content generation systems to ensure the team can access accurate, real-time information at scale.
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• Establish scalable demo environments and reusable solution architectures that reduce manual setup and enable consistent, high-quality client experiences.
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• Bachelor's degree required; technical or business discipline preferred.
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• 5+ years of experience managing Sales Engineering, Solutions Consulting, or Pre-Sales teams, with a demonstrated track record of building and scaling these functions.
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• Background as a practicing Sales Engineer or Solutions Consultant in a prior role - this leader must have earned credibility on the tools before managing them.
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• Experience in the FinTech or Payments industry is strongly preferred; familiarity with POS, eCommerce, and mobile payment ecosystems is a significant advantage.
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• Proven ability to recruit, develop, and retain top technical talent in a fast-paced, growth-oriented environment.
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• Exceptional written and verbal communication skills - able to "tell the platform story" to audiences ranging from technical architects to C-suite executives.
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• Strong executive presence with the ability to lead enterprise-level client and partner engagements.
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• Proficiency with business tools including Microsoft Office Suite, JIRA, Confluence, SharePoint, and RFP platforms (e.g., Responsive)
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• Experience leveraging AI tools, automation platforms, or data-driven systems to improve team productivity, decision-making, or customer experience.
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• Demonstrated ability to design and implement scalable processes, systems, or workflows in a high-growth environment.
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• Strategic thinker who can balance near-term pipeline execution with longer-term team and process development.
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• Highly organized, with the ability to manage competing priorities across multiple deals, projects, and stakeholders simultaneously.
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• Experience in a high-growth technology company scaling a pre-sales function from early-stage to enterprise maturity.
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• Familiarity with payment gateway integrations, certification processes, and ISV/partner ecosystems.
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• Exposure to Salesforce CRM or similar pipeline management tools.
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• Experience implementing or working alongside AI/ML-driven solutions in a customer-facing or pre-sales environment.
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• Familiarity with automation tools, workflow orchestration, or knowledge management platforms that support scalable go-to-market operations.
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