Duties / Responsibilities
Site Operations Management:
Oversee day-to-day janitorial operations at the assigned site, ensuring staffing levels, schedules,
and workflows meet operational and contractual requirements.
Client Relations:
Serve as the primary on-site contact for the client. Maintain a strong professional relationship
and ensure expectations, service levels, and concerns are addressed promptly and effectively.
Performance and Quality Oversight:
Monitor service quality through regular inspections and audits. Identify gaps and implement
corrective actions to maintain cleanliness standards and customer satisfaction.
Staff Leadership and Development:
Supervise and support supervisors and janitorial team members. Reinforce expectations related
to attendance, performance, safety, and professionalism. Partner with HR and the Area Manager
on coaching, corrective actions, and employee development.
Compliance and Safety:
Ensure adherence to company policies, safety standards, and regulatory requirements. Monitor
proper use of equipment, chemicals, and PPE.
Issue Resolution:
Address operational challenges, service complaints, or client concerns promptly. Investigate root
causes and implement sustainable solutions.
Training and Communication:
Ensure proper onboarding and continuous training of staff. Communicate expectations, updates,
and changes clearly to the team.
Reporting and Documentation:
Maintain accurate records related to staffing, attendance, inspections, incidents, and
performance. Provide regular updates to the Area Manager.
Continuous Improvement:
Promote a culture of accountability, efficiency, and service excellence. Identify opportunities to
improve processes, reduce costs, and enhance service delivery.
Essential Skills and Qualifications
Education:
Bachelor’s degree in Business, Operations Management, Facilities Management, or a related
field preferred.
Experience:
Minimum of 2 years of experience in janitorial operations, facilities management, or a
supervisory role.
Job Summary
The Janitorial Site Manager is responsible for overseeing all janitorial operations at a single
assigned site, ensuring consistent service delivery, operational efficiency, and customer
satisfaction. This role holds full accountability for site performance, including staffing, quality,
safety, and compliance with contractual and company standards. The Site Manager serves as the
primary point of contact for on-site client representatives and partners with the Area Manager to
drive performance and continuous improvement. This position is dedicated to one site and does
not oversee multiple locations.