Manager Revenue Cycle Education

Summary

Responsible for oversight, development and operationalization of Revenue Cycle Education and Quality Assurance. Responsible for Revenue Cycle Optimization and acts as liaison between CRH and Epic-host organization.

Essential Duties and Responsibilities

These duties and responsibilities described below represent the general tasks performed on a daily basis; other tasks may be assigned.

• Acts as a senior leader within Revenue Cycle operations and subject matter expert who is able to take IT enhancements and understand how they fit into operational workflow
• Collaborate with leaders, end-users, IT, etc. to assist with optimizing workflows that increase efficiency, drive out variation, and improve the patient experience
• Works collaboratively with leadership team to understand gaps and deficits in order to create educational material to enhance end-user knowledge
• Responsible for development and design of role-based educational curricula
• Designs assessment tools and interprets data to assist with training, education and development of staff based on training needs assessment in collaboration with revenue cycle leadership team
• Interacts with clinical areas to ensure workflow design meets, supports, and/or enhances department needs and the patient experience
• Acts as liaison between revenue cycle departments and ancillary departments to determine training needs related to accounts receivable impact
• Develops and maintains training materials, tip sheets, workflows, etc.
• Maintains training records and provides information on needs and progress of trainees to leaders
• Receives information from leadership and creates communication tools for end-users to relay information related to payers and federal/state regulatory requirements
• Audits specific quality data for Federal and State Compliance program requirements
• Direct, staff, and supervise the Revenue Cycle Education department including hiring, evaluations, disciplinary action, orientation, and training.

Supervisory Responsibilities

Reports to: Sr Director, Revenue Cycle

Supervises: Revenue Cycle Educators, Revenue Cycle Epic Analysts

Responsibilities: Responsible for the management of the Revenue Cycle Education and QA department through collaboration with the Revenue Cycle leadership team. Able to develop and effectively deliver all education and quality assurance support, allowing operational areas to function effectively and with financial integrity. Responsible for oversight of the Revenue Cycle Education and Quality Assurance teams to include coordination of training and education programs, curriculum content, materials and delivery, compliance education, and policies and procedures. Directly supervises Credentialed Trainers, Education Specialists, and Quality Assurance Specialists. Functions as an Administrator of Learning Management System (LMS) for the Revenue Cycle, to include creation of courses, assignment of courses, and monitoring of compliance. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

Minimum Required Education: Bachelor’s degree; 5 years of healthcare management or large-scale project management experience will be considered in lieu of degree. Professional certification required within one (1) year of hire.

Preferred Education: N/A

Experience: 10 years of experience within healthcare setting required. Experience with Epic EMR is required. Must be an Epic Credentialed trainer upon hire, or complete credentialing within first six (6) months.

Certificates, Licenses, Registrations

Professional certification required within one (1) year of hire.

Physical Demands & Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions