Manager, Retail Technology Deployment (Nashville, TN)

Now Brewing - Manager, Retail Technology Deployment! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. The Retail Infrastructure Technology (RIT) team owns the selection, installation, maintenance and associated vendor relationships for all technology deployed in 10,000+ company owned Starbucks locations across North America. It's an exciting time to work on the RIT team, as we are helping lead Starbucks Technology in a significant transformation on how we select, build, install and run technology in our stores. This transformation crosses the spectrum of people (uplifting/acquiring new skillsets), processes (consolidating ownership of the end to end processes) and tooling (leading the team transition to ServiceNow).

The three initial priorities for someone coming into this role include:

• Leading the team thru process (re) engineering of the future state store tech installation processes and identifying corresponding tooling changes needed. (API/system integrations, workflow build, skill up leveling)
• Coaching, coaching and more coaching - for members of a team that are excited and passionate about being part of this transformation yet don't know exactly how best to help the team or themselves move forward and support this work.
• Ability to build a story based on data and tell that story to our stakeholders in Store Development and Real Estate to drive alignment on the path forward to solve problems and improve the overall tech installation process.

Core daily execution functions of this role include the ownership of the end-to-end technology installation for new, relocated stores as well as renovations and store closures across the US and Canada. This includes circuit provisioning, management of store install dates, coordination across multiple suppliers responsible for tech installation/de-installation, partnering with Store Development, Construction and General Contractors to ensure that stores are to tech standards upon completion.

Other expectations for this role include the ability to develop collaborative partnerships with suppliers, partnering with Service Delivery to manage the ongoing evaluation of supplier execution and opportunities to drive continual improvement. A heavily matrixed organization, partnerships with other IT teams, Store Development, Finance and business stakeholders will also be necessary to be successful. This position also includes a significant consultative component, often pulled in on companywide program-related matters to provide guidance and leadership as projects transition into the store build and support processes.

As a Manager of Retail Technology, you will…

• Manage up to 12 partners and four or more contract workers. Identify and communicates key responsibilities and practices to ensure the immediate teams of direct reports achieve business results.
• Model and promote a growth mindset within the teams that highlights the benefits of continual learning.
• Lots of coaching and mentoring, willing to have difficult conversations with team members, respectfully.
• Build the team to be strategically focused and excellent at execution, a trusted partner and advisor to our business stakeholders and retail store partners.
• Partner with Store Development and Finance to provide insight, accountability and feedback on store budgets, costs overruns and improvement opportunities.
• Continually revisit the technology implementation strategy and ensures we are continually elevating technology and installation quality.

Management of the portfolio of work in scope, including budget, resources and prioritization/change management.

We'd love to hear from people with:

• Building, leading and mentoring teams, directly or indirectly (i.e. via cross-functional leadership of project teams. (8 years)
• Managing complex large-scale information technology or construction projects including all elements of scope, time, cost, risk, quality, integration, procurement, human resources and communications (8 years)
• Financial management experience including budget, forecasting and actuals management with budgets greater than $1 million (5 years)
• General business experience in large, matrixed organizations (8 years)
• Mentoring other project managers in program and project management (6 years)
• Experience managing Lean or Agile team processes. (5 years)

Preferred qualifications:

• Ability to connect business strategy and technology execution.
• Great communication skills, ability to be clear, kind and concise, both orally and in writing.
• Ability to lead, coach and mentor team members.
• Strong problem-solving and analytical skills.
• Ability to build connections and establish cross-functional, collaborative relationships with business and technology partners.
• Ability to negotiate and influence.
• Advanced knowledge of project management principles.
• Action oriented, independent, self-starter comfortable working in an unstructured, fast paced environment
• Believe in and ability to foster a fun, supportive work environment.

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

• If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

We believe we do our best work when we"re together, which is why we"re onsite four days a week.

Join us and inspire with every cup. Apply today!

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com or 1(888) 611-225