Manager, Receivables & Credit

Job Title: Manager, Receivables and Credit

Location: Glen Mills, Pa

Workplace: Hybrid

About the Role

The Manager, Receivables & Credit is responsible for building, leading, and optimizing our clients' full receivables function, including Accounts Receivable, credit management, collections, and cash receipts operations.

This role will establish the Accounts Receivable function from the ground up, including designing processes, implementing reporting, and developing key performance indicators to monitor aging, collections effectiveness, and overall cash flow impact.

In parallel, this position will lead and manage the existing Cash Receipts team, ensuring operational accuracy and continuity while conducting a comprehensive evaluation and redesign of workflows, responsibilities, and structure over the next 12 months.

This role requires strong communication, collaboration, and leadership, with the ability to operate effectively across Finance, Sales, Customer Service, and Operations while balancing customer relationships with sound financial discipline.

Responsibilities

Build & Lead Receivables Function (Accounts Receivable & Collections)

• Design and implement a scalable Accounts Receivable and collections function from the ground up.

• Establish and document standard operating procedures for collections, dispute resolution, and escalation.

• Develop and manage key performance indicators (KPIs), including:

• Aging (current, 30/60/90+)

• Days Sales Outstanding (DSO)

• Collection effectiveness

• Bad debt trends and exposure

• Implement reporting tools and dashboards to provide clear visibility into receivables performance and risk.

• Establish structured collections strategies, including communication cadence and escalation protocols.

Cash Receipts & Application Oversight:

• Lead the Cash Receipts team, ensuring accurate and timely application of customer payments.
• Maintain strong reconciliation processes and resolve exceptions efficiently.
• Ensure alignment between cash application and receivables tracking.
• Evaluate current processes and develop a 12-month roadmap to optimize structure, efficiency, and scalability.
• Support the collections function as needed, including direct outreach to customers on past-due accounts and assisting with complex or escalated collection matters.

Credit Management & Risk Control

• Establish and oversee credit policies, approval processes, and credit limits.
• Monitor customer credit risk and proactively manage exposure.
• Partner with Sales and Operations to balance growth objectives with risk management.
• Manage credit holds, releases, and exception handling.

Financial Insight & Business Impact

• Analyze receivables and payment trends to assess cash flow impact and risk exposure.
• Provide clear, actionable insights to leadership regarding aging trends and customer behavior.
• Communicate financial information in a concise, business-relevant manner.

Cross-Functional Collaboration

• Partner with Sales, Customer Service, Operations, and Finance to:
• Resolve disputes efficiently
• Improve billing and collection processes
• Align on customer communication strategies
• Serve as a key liaison balancing customer experience with financial accountability.

Team Leadership & Development

• Lead, coach, and develop team members across cash receipts and future AR roles.
• Establish clear performance expectations and accountability standards.
• Foster a culture of ownership, responsiveness, and continuous improvement.

Qualifications

Required

• 5+ years of experience in Accounts Receivable, Credit, Collections, or Order-to-Cash functions.
• Foodservice collections experience is a must.
• Prior leadership or management experience in AR, collections, or cash operations.
• Demonstrated experience building or improving receivables or collections processes.
• Strong understanding of aging, collections strategies, and cash flow impact.
• Excellent written and verbal communication skills.
• Strong collaboration skills with the ability to work cross-functionally.
• High level of adaptability, flexibility, and ownership.

Preferred

• Experience in a distribution, DSD, or multi-location environment.
• Familiarity with ERP systems (e.g., Microsoft Great Plains.)
• Experience implementing reporting or receivables tracking tools.
• A college degree is not required. Relevant experience will be considered in lieu of formal education.

Skills

• Communication. Professional, clear, and effective across all levels.
• Ownership Mindset. Take accountability for outcomes and execution.
• Operational Leadership. Build structure and improve processes.
• Collaboration. Work effectively across departments.
• Analytical Thinking. Use data to drive decisions.
• Adaptability. Proven ability to thrive in a dynamic, evolving environment.

Juno is an Equal Opportunity Employer that provides equal opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, genetic predisposition or carrier status, or any other characteristic protected by federal, state or local law. The Company is committed to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. It's expected that all employees are aware of this policy and that they create an environment that's sensitive and respectful to all individuals.