The Provider Services Manager is part of a cohesive customer care team, working to create the best possible provider experience. This position requires hands-on account management stills, solving complicated problems, is self-driven, a multi-tasker and enjoys working in a collaborative evolving environment. Within this role, you will be leading other leaders of multiple functions within the provider concierge team ensuring operations goals are met while driving productivity and identifying process improvements. Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:
Fair Chance Ordinances and Criminal Background Considerations
This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A.
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Base Pay Information
The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade 20. $71,400 - $149,500
Accountable for day-to-day operations of the provider services operational area, leading a team and ensuring operational goals and metrics are met. Collaborate with various cross-functional departments on complex and escalated issues to identify, report and implement solutions. Assist in the preparation of budgets and operate within budgeted expectations; identify and report on variances. Identify and report team performance metrics, implementing improvements to increase and maintain productivity and effectiveness. Align operational processes and procedures to support strategic business initiatives. Supervise staff including: determining staffing needs, setting goals, interviewing, selecting, coaching, mentoring and evaluating the performance of all direct reports. Ensure quality of customer responses through identifying and executing training, coaching and performance feedback on customer interactions. Work with leaders to effectively implement new provider programs; develop workflows and address areas hampering the efficient operation of the department. Represent the provider services area in meetings with other departments. Accountable for day-to-day operations of the provider services operational area, leading a team and ensuring operational goals and metrics are met. Collaborate with various cross-functional departments on complex and escalated issues to identify, report and implement solutions. Assist in the preparation of budgets and operate within budgeted expectations; identify and report on variances. Identify and report team performance metrics, implementing improvements to increase and maintain productivity and effectiveness. Align operational processes and procedures to support strategic business initiatives. Supervise staff including: determining staffing needs, setting goals, interviewing, selecting, coaching, mentoring and evaluating the performance of all direct reports. Ensure quality of customer responses through identifying and executing training, coaching and performance feedback on customer interactions. Work with leaders to effectively implement new provider programs; develop workflows and address areas hampering the efficient operation of the department. Represent the provider services area in meetings with other departments.
Delta Dental covers more Americans than any other dental benefits provider. As an employee you’ll take part in our mission to become the trusted health partner by collaborating with our communities and employees to reimagine and deliver new possibilities in an ever-changing environment. Our Enterprise Strategy focuses on pillars of Growth and Diversification, supported by the platforms of Culture and People, Process and Technology.
Our strategy is only as strong as the people who execute it. We’re hiring individuals that are not just right for today but also for our future. Delta Dental leaders optimistically share future possibilities to inspire and motivate others toward their full potential. We’ve built a foundation of high-trust by treating all people with dignity, making and keeping commitments and consistently striving to do the right thing. As we are working through transformation, we ask employees to find ways to embrace positive change, challenge the status quo to be curious and provide solutions to unmet problems. Joining Delta Dental means joining a culture focused on fostering development, building genuine connections, recognizing each other’s strengths and sharing in successes.
We are part of the Delta Dental Plans Association, a network of companies that provides dental coverage to 74 million people in the U.S. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania and Delta Dental Insurance Company, together with our affiliate companies, form one of the nation’s largest dental benefits delivery systems, covering 33 million enrollees. All of our companies are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country.
Delta Dental provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.