The PMO Manager is responsible for the successful execution of projects, ensuring process adherence, individual team member development, and creating a positive work environment. The PMO manager works closely with Engineering, Regional Managers, Finance, and Account Teams, to build strong relationships leading to successful project and program outcomes.
What will you be doing?
RESPONSIBILITIES:
In-depth understanding of project management methodologies
Ensures projects are planned and executed in line with the PMO methodology
Maintains continued focus on methodologies & deployment process improvements
Inspection of project deliverables
Works directly with Sales, Project Managers, & deployment resources to ensure successful execution of our engagements
Ensures customer satisfaction and any SLA's are met or exceeded
Possesses an In depth understanding of financial & cost control practices
Accurately forecasts project end dates and drives efforts to ensure realization is maintained
Responsible for personnel management and development
Identifies knowledge gaps and creates training plans to improve individual performance
Builds a high-performance team with high morale
Ensures team is driving toward project schedule, scope, and financial milestone expectations
Provides oversight on the day-to-day aspects of projects within the team
Excellent understanding of issue management and resolution, as well as risk mitigation
Communicates any escalations and project concerns in a timely manner
Ensures PM rigor and discipline around communicating project lessons learned and following up on outstanding items
Builds and maintains relationships with internal and external customers, as well as subcontractors
Reports on key metrics on a regular basis
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QUALIFICATIONS:
Bachelor's Degree, PMP, or extended management experience preferred
Minimum of 5 years' management experience in a Professional Services environment, leading complex Information Technology projects is required
Minimum of 10 years of project management experience
PMP certified
One to three years' prior sales/business development experience is preferred
Extended knowledge of Cisco technologies and deployment practices
Excellent understanding of financial processes; ability to create proformas, track project metrics, forecast future trends, and manage change
Excellent understanding of the contract process; ability to manage contract modifications and take the lead of negotiations surrounding contract scope, cost, and schedule
Ability to work independently and have good issue resolution skills
Strong customer-facing and communication skills (written, verbal, and presentation)
Strong problem solving skills with the ability to implement change