The Manager of Professional Services Engineering leads a remote team of engineers specializing in enterprise content management with a focus on delivering high-quality software solutions. They collaborate across departments such as Sales, Support, and Product Engineering to ensure customer success and foster a culture of inclusion, growth, and innovation.
Responsibilities include defining strategic goals, managing team workload, coaching, and professional development, and ensuring impactful project delivery aligned with customer needs. They act as a trusted technical advisor, support knowledge sharing, and partner with cross-functional teams to optimize solutions and gather customer insights.
Ideal candidates have 8+ years in IT/software, 5+ in leadership, strong communication skills, and experience working remotely. They demonstrate empathy, strategic thinking, and a growth mindset, with familiarity in application lifecycle management. Commitment to diversity, inclusion, and information security is essential.