Manager, Product Management - Small Business Bank, Marketing & Acquisitions Experience

Manager, Product Management - Small Business Bank, Marketing & Acquisitions Experience

At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalize credit card offers, turning the entire industry on its head. As we've grown bigger, we've found more and more ways to use technology and face-to-face conversations to understand the human problems associated with money and finances. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

In the Small Business Bank, our customers are the lifeblood of the US economy, making up 99% of businesses in the US and accounting for 44% of the countrys GDP. We've built an organization that is focused on listening to and learning from the millions of business customers we serve every day to make sure our products, services and experiences work as hard as they do. On our team, we combine that customer-centric approach with our heritage of data-driven decision making to design, build, and test our way to best-in-class, business-grade experiences that help Small Businesses succeed.

Capital One Small Business Bank is seeking a data-driven Product Manager to join our Growth team at the critical intersection of Marketing and Digital Acquisitions.

Key Responsibilities:

• Lead the product strategy for our public-facing web presence to ensure the journey from prospect to customer is seamless, personalized, and frictionless.
• Develop a tailored, digital front door by leveraging customer data to ensure that when a small business owner hits our site, the experience reflects who they are and how they found us.
• Focus on optimizing the initial stages of the journey to reduce unintended friction from the path to become a customer.
• Help instill a culture of repaid experimentation by utilizing incremental builds to test hypotheses, learn quickly, and scale what works to help small businesses succeed from day one.

Requirements:

• Demonstrate proficiency in five key areas:
• Human Centered: Obsesses about customer needs to reimagine and innovate product solutions.
• Business Focused: Delivers game-changing outcomes by focusing on leverage and execution excellence.
• Technology Driven: Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value.
• Integrated Problem Solving: Identifies and resolves complex problems to deliver outcomes while mitigating product risks.
• Transformational Leadership: Leads cross functional teams to solve customer problems and drive organizational alignment.

Ideal Candidate:

• Intellectually Curious: You ask why, you explore, youre not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer.
• Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.
• Communicator & Influencer: You can communicate complex ideas clearly regardless of your audience.
• Do-er: You're biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals.
• Passionate & Customer Focus: You care about growing others and bringing them together around what's possible.
• Learner: You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help.
• Team Player: You enjoy working with diverse people and driving the team toward a common goal.

Basic Qualifications:

• At least 3 years of experience working in Product Management
• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
• A Bachelors Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)
• A Masters Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer-facing digital experiences
• Experience building personalized web experiences, including experimentation to optimize for conversion
• 1+ year of experience in growth product management, digital marketing technology, or top-of-funnel customer acquisition

Compensation:

• The minimum and maximum full-time annual salaries for this role are listed below, by location:
• McLean, VA: $164,800 - $188,100 for Manager, Product Management
• New York, NY: $179,700 - $205,100 for Manager, Product Management
• Richmond, VA: $149,800 - $171,000 for Manager, Product Management
• Candidates hired to work in other locations will be subject to the pay range associated with that location.
• This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI).

Benefits:

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being.
• Learn more at the Capital One Careers website.

Equal Opportunity Employer:

• Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
• Capital One promotes a drug-free workplace.
• Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.