We are looking for a Manager, Portfolio Servicing to lead the operations of our evolving end-to-end Servicing functions. The ideal candidate will have residential solar experience with hands-on servicing expertise, a builder’s mindset, and is responsible for overseeing the day-to-day operational performance of sub-servicers. You will partner closely with Operations, Finance, Risk and Technology teams to design, scale, and continuously improve Servicing operations as the business grows. This position will be based out of the Irvine, CA office. Remote may be considered in exceptional cases.
RESPONSIBILITIES
Develop deep understanding of EnFin’s product structure, system configuration, and servicing workflows.
Own initiatives end-to-end, supporting strategy, prioritization, and execution while exercising sound judgment and full accountability for outcomes.
Manage product updates, enhancements, and new feature implementation by translating business requests into clear operational requirements for the sub-servicers.
Develop and lead a high-performing team of Servicing professionals. This includes setting performance expectations, providing training, and monitoring performance.
Serve as a point of escalation on the team for decision making on complex situations
Manage execution of servicing-related product changes including testing, validation, and deployment.
Serve as a senior escalation point for complex servicing issues, ensuring timely and thoughtful resolution.
Monitor vendor performance against defined SLAs and conduct recurring operational and performance reviews with servicing partners.
Lead root cause analysis and remediation planning for servicing defects or compliance gaps.
REQUIRED QUALIFICATIONS
Bachelor’s degree in business, finance, engineering (or equivalent experience) with a minimum of 8-10+ years of work experience including 5+ years of work experience across loan servicing, with exposure to all major servicing functions.
Minimum of 2+ years’ work experience managing or supervising customer service or servicing teams, including third-party/subservice relationships.
Proven experience building and scaling servicing operations in partnership with technology teams.
High technical aptitude with the ability to understand systems, workflows, and reporting.
Strong decision-making ability, ownership mindset, and comfort operating in ambiguity.
Working knowledge of FDCPA, Fair Debt Collection laws, UDAP, and FCRA.
PREFERRED QUALIFICATIONS
Solar Industry experience (Renewable).
Familiarity with origination and servicing software and systems.
Understanding of Solar lending products.
Advanced knowledge of Microsoft Office Suite, particularly Excel.
Hanwha Q CELLS America Inc. (“HQCA”) is a Qcells company, one of the world’s largest manufacturers and providers of solar photovoltaic (PV) products and solutions. Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services. We provide an opportunity to be part of an exciting and growing world-class global business in an interesting and expanding industry of the future.
PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS:
To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.
Mobility
Standing
20% of time
Sitting
70% of time
Walking
10% of time
Strength
Pulling
up to 10 Pounds
Pushing
up to 10 Pounds
Carrying
up to 10 Pounds
Lifting
up to 10 Pounds
Dexterity(F = Frequently, O = Occasionally, N = Never)
Typing
F
Handling
F
Reaching
F
Agility(F = Frequently, O = Occasionally, N = Never)
Turning
F
Twisting
F
Bending
O
Crouching
O
Balancing
N
Climbing
N
Crawling
N
Kneeling
N
The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications.
*This target salary range is for CA positions only and should not be interpreted as an offer of compensation.
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