Administrative Skills, Coaching, Corporate Policies, Customer Conversion, Customer Experience, Customer Relations, Customer/Consumer Behavior, Inventory Management, Maintain Compliance, Operations, Operations Management, Order Management, Organizational Skills, Problem Solving Skills, Productivity Management, Revenue Growth, Sales, Schedule Development, Team Building, Team Lead/Manager
Manager
Location: Drybar Perrysburg
Position Overview
The Manager owns the day-to-day performance of the shop, including team leadership, scheduling, hiring, and client experience. This is a hands-on, floor-based role responsible for building a reliable team, driving membership sales, and ensuring the shop runs efficiently and consistently at a high standard.
Compensation
- $21/hour base pay
- Commission on memberships sold
Schedule & Hours
- In-Shop Schedule:
- Tuesday: 1-7 PM
- Wednesday: 1-7 PM
- Thursday: 7-1 PM
- Friday: 7-1 PM
- Saturday: 8-2 PM
- Additional Hours (up to 5 hours/week):
- Allocated for administrative responsibilities including scheduling, hiring, team communication, and training
- These hours may be completed off-site as needed
- Total expected work week: up to 40 hours
Key Responsibilities
Team Leadership, Hiring & Training
- Hire, onboard, and train all front desk support staff
- Lead ongoing coaching and development of both front desk and stylists flow
- Set clear expectations for performance, behavior, and client interaction
- Address performance issues directly and consistently
Scheduling Ownership
- Create and manage schedules for stylists and front desk support
- Ensure proper coverage based on demand and business needs
- Adjust schedules proactively to maximize productivity and client flow
Operations Management
- Oversee daily shop operations to ensure efficiency and consistency
- Maintain brand standards across service, cleanliness, and presentation
- Manage inventory, ordering, and supply levels
Client Experience
- Ensure a consistent, elevated client experience
- Step in on the floor to support team and service flow when needed
- Resolve client concerns quickly and professionally
Sales & Performance
- Drive membership sales and overall revenue
- Coach team on client communication and conversion
- Track add-on services and memberships sold on a weekly basis
Administrative Oversight
- Manage labor hours in alignment with business needs
- Maintain compliance with company policies
Qualifications
- Proven ability to manage scheduling and team coverage effectively
- Experience hiring, training, and developing staff
- Strong sales mindset and accountability to performance
- Organized, direct, and solution-oriented
- Availability aligned with required schedule
What Success Looks Like
- Schedules are tight, efficient, and fully staffed
- Front desk team is trained, confident, and consistent
- Membership sales are growing
- The shop runs smoothly without constant oversight
- Clients return because the experience is reliable every time