Manager Patient Care Operations, PM and MN shifts, ED

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Candidates must have a minimum of 3 years of nursing practice experience to be considered. ED or leadership experience highly preferred.

This manager will be 1 of 3 covering the ED, and will be responsible for approximately 40-50 employees.

Shifts worked will have a variable start time on afternoons. Will work 4 10-hour shifts per week.

General Summary:

Collaborates with Director/Administrator within designated area of responsibility to manage patient care operations and ensure the delivery of excellent patient care.  Works with leadership team to create a work environment that engages staff in the attainment of department and organizational goals and vision.  Understands and integrates into the delivery of patient care the needs of the neonatal, pediatric, adolescent, and adult patient in regard to their growth and development process.  Actively supports continuous improvement in safety, quality, and customer service, through behavior modeling and by provision of work environment conducive to attaining these goals.

Essential Job Functions:

• Works with the department leadership team, manages daily operations to ensure the highest quality care, patient satisfaction, regulatory compliance and patient safety:

• Performs routine patient rounding to identify trends in service delivery and opportunities to facilitate service recovery.
• Develops, implements, and monitors the effectiveness of operational processes and procedures.
• Leads process improvement initiatives to ensure high quality outcomes.
• Ensures effective scheduling and staffing of staff.
• Oversees payroll/time reporting process ensuring proper pay for staff, compliance with policies, and approval of overtime and incentive programs.
• Serves as a clinical and operational resource and role model to staff.

• Creates a work environment that attracts, retains and engages the highest quality staff. 

     Addresses proactively, the issues affecting work environment.  Assists in the recruitment and        

     selection of high-quality staff.

• Develops staff through coaching and mentoring.  Collaborates with staff development specialist

     and/or Clinical Educator to coordinate facilitate in-services, conferences, and other professional

     development opportunities for staff and ensure orientation of new staff.

• Ensures high standards of performance by proactively addressing performance issues, including

     coaching and disciplinary conversations and by feedback provided through the performance

     appraisal process.

• Assist director in monitoring productivity, budgeting, patient charges and variance reporting. 

     Collaborates with Director to prepare budget, monitor monthly variances, and takes action to 

     correct and/or make recommendations for budget adjustments based on analyzed data and change

     in practice or trends.

• Serves as leader and guide to manage complex projects within department and organization.
• Facilitates timely communication within department, between departments, and up/down the Lurie

     Children’s leadership structure and with staff.  Remains aware of changes occurring within the

     organization and acts as a communication link between staff and Lurie Children’s Senior Leadership.

• Pursues professional development opportunities and networks to enhance own professional

     knowledge and development.

• Demonstrates knowledge of pertinent aspects and competency with protocols related to the use of 

     chemical disinfection, high level disinfection, and sterilization if required as part of the

     responsibilities of the role.

Knowledge, Skills and Abilities:

• Graduate of an accredited baccalaureate program in nursing required.  Master’s degree in nursing, business, healthcare administration or another related field preferred.  
• RN licensure in the state of Illinois.
• Possesses a broad knowledge of issues, trends, practices, and systems related to pediatric health care delivery acquired through a minimum of 3-5 years of experience in a healthcare environment.  Experience working in partnership with health care professionals in leadership roles.
• ANCC recognized certification relevant to area of responsibility required within 12 months of hire.
• Demonstrates excellent leadership skills, ability to work with a team; excellent written and verbal communication skills; excellent organizational skills; entry level understanding of budgeting and monitoring/analyzing variance from budget; and hospital information systems.
• Demonstrated ability to provide leadership in a collaborative and facilitative style.
• Basic Life Support Certification required. Pediatric Advanced Life Support certification and/or other specialty certification is required in some areas within 6 months of employment.

Pediatric Intensive Care Unit Job Description Addendum

Knowledge, Skills and Abilities:

• Graduate of an accredited baccalaureate program in nursing required.  Master’s degree in nursing, business, healthcare administration or another related field preferred.  
• RN licensure in the state of Illinois.
• Possesses a broad knowledge of issues, trends, practices, and systems related to pediatric health care delivery acquired through a minimum of 3 years of clinical, critical care experience, with a minimum of 1-year pediatric, clinical care.
• Experience working in partnership with health care professionals in leadership roles.
• ANCC recognized certification relevant to area of responsibility required within 12 months of hire.
• Demonstrates excellent leadership skills, ability to work with a team; excellent written and verbal communication skills; excellent organizational skills; entry level understanding of budgeting and monitoring/analyzing variance from budget; and hospital information systems.
• Demonstrated ability to provide leadership in a collaborative and facilitative style.
• Basic Life Support Certification and PALS certification required.

Education

Pay Range

At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions.In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

• Supplemental Life, AD&D and Disability
• Critical Illness, Accident and Hospital Indemnity coverage
• Tuition assistance
• Student loan servicing and support
• Adoption benefits
• Backup Childcare and Eldercare
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Discount on services at Lurie Children’s facilities
• Discount purchasing program

There’s a Place for You with Us

At Ann & Robert H. Lurie Children’s Hospital of Chicago and its affiliates (collectively “Lurie Children’s”), we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.  

Lurie Children’s and its affiliates are equal employment opportunity employers.  We value diversity and are committed to creating an inclusive environment for all employees.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law. 

For questions about how to request an accommodation please contact: employeehealth@luriechildrens.org

AI Notice

Lurie Children’s utilizes certain AI-enabled features within our recruiting platform to support candidate engagement and assist recruiters in identifying and prioritizing applicants whose experience aligns with job requirements. All employment decisions are made by individuals.

It is a civil rights violation with respect to recruitment, hiring, promotion, or employment for an employer to use artificial intelligence that has the effect of subjecting employees to discrimination on the basis of protected classes under the Illinois Human Rights Act or to use zip codes as a proxy for protected classes.

For questions about the use of artificial intelligence in this process or any additional support, please contact: peoplequestions@luriechildrens.org