Manager, Orthopedic Clinical & Triage Operations (RN/NP)

Are you an experienced Nurse Practitioner or Registered Nurse with strong leadership skills and a passion for advancing musculoskeletal care? Do you excel in high‑volume clinical environments and enjoy optimizing workflows, and elevating clinical quality?

We are seeking a Nurse Practitioner (NP) or Registered Nurse Manager to lead our orthopedic triage and clinical support call center operations, ensuring exceptional patient care, efficient processes, and high-performing clinical teams.

What You’ll Do

As the Clinical Manager, you will oversee a clinical orthopedic triage call center.

Team Leadership & Supervision

• Lead, mentor, and develop a team of Medical Assistant Triage Operators
• Ensure team adherence to standardized orthopedic assessment practices
• Conduct performance evaluations and guide ongoing training initiatives

Advanced Clinical & Triage Oversight

• Oversee orthopedic telephone and electronic triage operations
• Serve as the primary escalation point for high‑acuity triage decisions
• Collaborate with CMO and Operations Team to refine and update triage protocols
• Support safe, evidence‑based patient navigation and care coordination

Quality & Process Improvement

• Monitor and analyze quality metrics (response times, escalation accuracy, patient outcomes)
• Lead workflow optimization and continuous improvement initiatives
• Partner with clinical leadership to standardize best practices and education
• Participate in quality assurance reviews and clinical audits

Coordination & Communication

• Act as liaison between triage staff, providers, and administrative leadership
• Escalate patient safety concerns appropriately
• Support onboarding, competency validation, and ongoing staff development

Documentation & Compliance

• Ensure accurate, timely documentation and EMR best practices
• Maintain compliance with clinical standards, HIPAA, and regulatory requirements
• Participate in chart reviews and quality improvement programs

What We’re Looking For

Required:

• Active Nurse Practitioner (NP) or RN license in Georgia
• Minimum 3–5 years of NP or RN clinical experience (orthopedics strongly preferred)
• Prior leadership or supervisory experience
• Strong clinical judgment with comfort overseeing triage and high‑volume workflows
• Excellent communication, collaboration, and team‑building skills

Preferred:

• Experience in ambulatory orthopedic or specialty practice
• Background in triage protocol development or clinical pathway design
• EMR proficiency (Epic, Athena, etc.)
• Experience with quality improvement or clinical operations

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