Manager Order Set Maintenance

Introduction

Do you want to join an organization that invests in you as a(an) Manager Order Set Maintenance? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Manager Order Set Maintenance like you to be a part of our team.

Job Summary and Qualifications

Position Summary

The Manager of Order Set Operations is responsible for the operational support, sustainment, and optimization of Meditech Expanse order set content across live hospital facilities, aligned to the enterprise Central Order Set Strategy. This role ensures the stability, accuracy, and usability of standardized order set content through effective break/fix management, controlled content updates, and strong governance practices.

Reporting to the Director of Expanse Provider Operations, this leader manages a team of analysts and leads who support order set content maintenance, issue resolution, and ongoing optimization. The role partners closely with clinical leadership, informatics, governance councils, and shared service teams to ensure order sets remain clinically appropriate, standardized, and operationally effective while minimizing variation and disruption to patient care.

The ideal candidate brings strong people leadership, deep understanding of clinical workflows, and hands-on experience supporting live EMR clinical content in a high-availability healthcare environment.

Major Responsibilities:

Order Set Operations & Sustainment

• Own day-to-day operational support for Meditech Expanse order sets across assigned live facilities.
• Ensure stability and reliability of standardized order set content aligned to the Central Order Set Strategy.
• Oversee intake, triage, prioritization, and resolution of order set break/fix requests.
• Ensure timely resolution of user-impacting content issues affecting patient care, workflow, or compliance.
• Provide regular operational reporting on break/fix volume, resolution timelines, and trends.
• Identify opportunities to streamline order set operations, reduce variation, and improve usability.

Content Change & Break/Fix Management

• Establish and manage standardized processes for order set issue intake, assessment, and resolution.
• Support governance councils with data, impact assessments, and operational recommendations.
• Balance enterprise standardization with necessary regulatory, safety, or operational requirements.
• Differentiate break/fix, minor updates, and enhancement requests to ensure appropriate routing and governance.
• Partner with clinical informatics, governance bodies, and shared services to implement approved content changes.
• Ensure content updates are tested, validated, and communicated prior to release.

Team Leadership & Development

• Directly manage Leads and Analysts supporting order set operations and content maintenance.
• Ensure appropriate staffing, coverage, and skill alignment to meet ongoing operational demands.
• Develop team members through coaching, mentoring, and performance management.
• Foster a culture of accountability, clinical partnership, and continuous improvement.

Knowledge, Skills, Abilities

• Strong experience supporting live EMR clinical content in a healthcare environment.
• Hands-on experience with Meditech Expanse order sets strongly preferred.
• Understanding of clinical workflows, order management, and pharmacy integration.
• Proven ability to manage break/fix workflows and operational escalations.
• Experience working within clinical governance and content standardization models.
• Strong people leadership and team development skills.
• Ability to navigate complex, matrixed organizations.
• Excellent communication skills with clinical and executive stakeholders.
• Strong analytical, problem-solving, and decision-making abilities.
• Proficient in Microsoft Office Suite.

Education & Experience:

• Bachelor's degree Required
• Master's degree Business Administration Preferred
• 3+ years of experience in managing a team and partnering with peer leaders Preferred
• 5+ years of experience in working healthcare, IT, people management Preferred
• 1+ year(s) of experience in Meditech Expanse or like EMR solution Preferred
• Or equivalent combination of education and/or experience

Behaviors:

• Service and Quality Excellence: Ability to demonstrate an uncompromising commitment to delivering exceptional care to create an unmatched value proposition for our patients.
• Honor our Mission and Values: Ability to build trust and act with authenticity to cultivate a culture of integrity, inclusion, and mutual respect.
• Effective Decision Making: Ability to make timely, informed decisions that are in the best interest of our patients, employees, providers, community and HCA.
• Attain and Leverage Strategic Relationships: Ability to develop and strengthen collaborative relationships with both internal and external stakeholders to advance the care of our patients and the growth of HCA.
• Lead and Develop Others: Ability to lead others to accomplish organizational goals and objectives; provide meaningful coaching and mentoring to increase the capabilities of individuals and teams and drive employee engagement.
• Communicate with Impact: Ability to deliver information in a clear, concise, and compelling manner to effectively engage others and achieve desired results.
• Achieve Success through Change: Ability to identify opportunities for improvement and innovation, remove barriers and resistance, and enable desired behaviors.
• Drive Execution and Financial Results: Ability to commit to the success and financial wellbeing of HCA by challenging others to excel and hold themselves and others accountable for achieving results.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Manager Order Set Maintenance opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.