Analysis Skills, Business Administration, Business Analysis, Business Intelligence Software, Communication Skills, Custodial Services, DOMO, Data Analysis, Data Cleaning, Data Collection, Data Management, Data Quality, Data Visualization, Data Visualization Tools, Demand Forecasting/Planning, Detail Oriented, Follow Through, Healthcare, Healthcare Administration, High School Diploma, Managed Care, Management Strategy, Mentoring, Menu Management, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multitasking, Operational Audit, Operational Strategy, Operations Management, People Management, Performance Analysis, Performance Management, Presentation/Verbal Skills, Qlik, Reporting Dashboards, Requirements Management, Scorecarding, Standard Operating Procedures (SOP), Strategic Analysis, Systems Maintenance, Tableau, Team Player, VMS Operating System, Vendor/Supplier Management
Manager, Ops Data Analytics and Reporting
Remote | Full-Time | Exempt
Role Summary:
The Manager, Ops Data Analytics and Reporting develops, implements, and oversees data analysis, visualizations, evaluations, and other strategies to optimize statistical efficiency and deliver actionable insights to a variety of stakeholders. This role will focus on improving our data infrastructure, refining analytics models, and guiding decision-making through detailed reporting. The Manager will play a critical role in building and optimizing analytical solutions that align with organizational goals and address the unique challenges of healthcare staffing.
This role works closely with a variety of internal and external stakeholders, including but not limited to, client healthcare executives, internal executives and senior leaders, other SimpliFi team members, cross-departmental team members, and vendor partners.
Key Responsibilities:
- Develop and maintain a variety of dashboards, scorecards, and reporting tools (standard, ongoing, ad-hoc) that deliver real-time insights and data visualization on staffing trends, demand forecasting and operational performance
- Manage SimpliFis survey and evaluation data for all performance and assignment completion evaluations across clients
- Develop and implement a data management strategy to ensure data accuracy, accessibility, relevance, and consistency across systems
- Develop, maintain, and manage a robust menu of scheduled reporting and analysis to inform business decision-making
- Work closely with Operations and Client Strategy to develop analytics tools that align with business objectives; apply industry knowledge to interpret data and improve performance
- Develop, implement, and maintain a system for keeping data/reporting SOPs current
- Lead and/or participate in data and analytics projects by executing the entire data analytics life cycle (e.g., including meeting with business stakeholder, gathering requirements/discovery, data preparation/cleaning, building reports visualizations, communicating results, operationalization)
- Continually explore and implement ways to improve/streamline current data gathering and reporting processes for maximum efficiency and scalability
- Serve as an advisory resource for other team members by providing guidance and assistance on data and analytics-related interactions
Other duties as assigned
Required Qualifications:
- High school diploma or equivalent
- 3 years of data analysis, reporting, and data visualization experience
- Advanced proficiency in data analysis tools and visualization tools, such as DOMO, Tableau, or similar Qlik BI tools
- Prior experience with AirTable, VNDLY, B4Health, monday.com or similar tools
- Thorough understanding of Healthcare terminology, Managed Services Provider (MSP) programs and Vendor Management (VMS) systems
- Proven success delivering and presenting analytical solutions and insights to external stakeholders
- Extreme attention to detail
- Ability to juggle multiple tasks/priorities with competing interests without losing efficiency
- Familiarity with ticketing support systems (i.e., Happy Fox or similar)Demonstrated ability to work collaboratively in a fast-paced, dynamic environment, with a high level of attention to detail and accuracy
- Excellent communication skills, with the ability to effectively present data findings and insights to diverse audiences, including executive leaders, client stakeholders, and peers
- Proficient with Microsoft Office Word, Excel, Outlook, and PowerPoint
- Ability to mentor and develop others
Will accept any suitable combination of education, training, or experience
Preferred Qualifications:
- Bachelor's degree in Business or Healthcare Administration, Operations, Business Analytics, or a related field and/or equivalent work experience
- Prior experience in healthcare MSP setting and/or experience managing data across a variety of reporting and visualization tools
- Prior experience managing a ticketing support system (i.e., Happy Fox or similar)
Core Values:
Own Your Relationships - Be someone others can count on
Own the Outcome - Deliver results through accountability and follow-through
Obsess Over the Experience - Make every interaction meaningful
Act with Integrity & Respect - Do what's right, always
Comp & Benefits:
$75,000 - $85,800 per year
Medical, Dental, Vision, Life, and Long-Term Disability
Short-Term Disability, Accident, Critical Illness
Legal Assistance, Identity Protection, Pet Coverage
Retirement Plan with Employer Match
Generous vacation plan + 8.5 paid holidays