Manager, Operations

Job Description - Manager, Operations

General Description

The Manager, Operations is responsible for leading the daily operations of assigned Premier Community HealthCare health center locations. This role oversees the planning, organization, and coordination of services to ensure efficient operations, regulatory compliance, and exceptional patient care.

The Manager partners closely with Regional Leadership, Providers, Nursing, Clinical Leadership, and support departments to standardize operations, improve workflows, enhance the patient experience, and support organizational growth. This position plays a key leadership role in developing high-performing teams, driving operational excellence, and implementing continuous process improvement initiatives across multiple sites.

Essential Duties & Responsibilities

• Lead and manage daily health center operations to ensure efficient and effective service delivery
• Collaborate with Nursing, Risk & Compliance, and Operational Leadership to ensure compliance with regulatory, accreditation, and quality standards
• Identify opportunities for process improvement, workflow standardization, and operational efficiencies across assigned sites
• Align site goals with organizational priorities and partner with Supervisors to establish and monitor performance objectives
• Plan, assign, and direct workflow while ensuring optimal staffing and operational coverage
• Recruit, onboard, coach, develop, and evaluate staff while fostering engagement and retention
• Lead change management and operational improvement initiatives to achieve strategic objectives
• Resolve facility, equipment, and safety-related concerns to maintain a safe and productive work environment
• Ensure compliance with HIPAA, OSHA, infection prevention, and organizational policies and procedures
• Coordinate and support Quality Improvement (QI) and Quality Assurance (QA) activities
• Build strong working relationships across departments, service lines, and leadership teams
• Promote teamwork, trust, accountability, and a psychologically safe environment for all Care Team Members
• Support community outreach initiatives and encourage engagement in Premier's community-focused mission
• Coach teams on delivering accessible healthcare and maintaining service excellence standards
• Maintain patient confidentiality and HIPAA compliance at all times
• Communicate operational concerns that may impact patient flow, staff productivity, or patient experience
• Support departmental goals and organizational performance initiatives
• Perform other duties as assigned

Supervisory Responsibilities

• Direct supervision of Operational Supervisors
• Indirect oversight and leadership of office and support personnel
• Responsible for performance management, staff development, succession planning, and team engagement initiatives

Knowledge, Skills & Abilities

• Strong understanding of healthcare operations and ambulatory practice management
• Ability to manage multiple health centers and priorities with regional impact
• Knowledge of process improvement methodologies and operational best practices
• Strong leadership skills with the ability to coach, mentor, and develop future leaders
• Excellent customer service and patient experience focus
• Ability to effectively manage change, projects, and operational initiatives
• Strong conflict resolution, problem-solving, and decision-making skills
• Ability to influence and motivate teams toward organizational goals
• Excellent verbal and written communication skills with the ability to engage all levels of the organization
• Strong analytical skills with the ability to identify operational gaps and develop innovative solutions
• High ethical standards, professionalism, integrity, and commitment to Premier's mission and values
• Ability to remain objective, collaborative, and solutions-focused when addressing complex situations

Qualifications

• Bachelor's degree in Healthcare Administration, Public Health, Business Administration, or related field required

OR

• Commitment to obtain a degree within a reasonable timeframe (employees hired prior to June 1, 2024, may be grandfathered based on relevant experience)
• Minimum five (5) years of healthcare or operational leadership experience
• Recent experience as an Operations Manager or Operations Supervisor strongly preferred
• Demonstrated experience leading teams, managing multiple locations, and driving organizational effectiveness
• Experience with process improvement, project management, and change management initiatives
• Federally Qualified Health Center (FQHC) experience preferred
• Ability to obtain and maintain Epic certification and complete annual compliance requirements

Working Conditions & Physical Requirements

• Ability to lift 20 lbs. regularly and 30-50 lbs. occasionally
• Ability to sit for extended periods of time
• Direct exposure to computer screens
• Ability to travel regularly between Premier health centers and occasionally to conferences, meetings, or other healthcare organizations
• Possible exposure to contagious or infectious diseases

Background Screening Requirement

This position requires a Level 2 background screening through the Florida Agency for Health Care Administration (AHCA) Care Provider Background Screening Clearinghouse.

Applicants may review information regarding the background screening process, applicant rights, and disqualifying offenses through the AHCA Background Screening Education and Awareness program.