Title: Manager, Operations
Location : North Kingstown, RI
Target Start Date : ASAP
Type: Direct Hire
Pay Rate / Salary (Ranges OK) : 85k- 100k
Amwins is recognized for its collaborative and inclusive culture. Employees describe the environment as supportive and team-oriented, with colleagues who are always willing to assist and extensive training programs in place. The company values diversity, equity, and inclusion, fostering a workplace that reflects the communities it serves
Job Description : Our client is looking for a highly organized, detail-oriented, and results-driven Operations Manager to lead and enhance the daily operations of our team. This team is responsible for plan configuration, renewal processing, and various other back-office functions. The ideal candidate will bring a solid background in insurance operations, team leadership, and process improvement, along with a strong commitment to delivering exceptional service to our clients and policyholders.
Required Skills :
Operations Oversight: Manage and streamline end-to-end operational processes.
· Team Leadership: Ensure alignment with strategic goals. Foster a culture of accountability, collaboration, and continuous improvement.
· Performance Monitoring: Develop and track key performance indicators (KPIs) to monitor efficiency, quality, and service standards. Address underperformance with strategic action plans.
· Client Management: Serve as a primary operational point of contact for client relationship managers and policy administration teams. Ensure SLAs are met and manage client escalations proactively.
· Compliance & Risk Management: Ensure operations adhere to all relevant regulatory requirements and internal policies. Identify and mitigate operational risks.
· Process Improvement: Analyze existing workflows and implement best practices to improve accuracy, turnaround times, and customer satisfaction.
· Technology & Systems: Collaborate with IT to enhance system capabilities. Support implementation of automation and digital transformation initiatives.
· Training & Development: Identify training needs and implement programs to upskill teams
Skills & Proficiencies:
· Proven leadership experience managing operations teams.
· Strong knowledge of insurance products.
· Proficiency in using the Microsoft Office Suite, with an emphasis on Excel, and task management solutions such as ServiceNow.
· Experience creating and/or updating process documentation to include process mapping, standard operating procedures (SOPs), and training manuals.
· Excellent communication, leadership, and problem-solving skills.
· Experience drafting and delivering performance reviews.
· Experience delegating and providing feedback to team members.
Education & Experience:
· Bachelor's degree in Business Administration, Insurance, Healthcare Management, or a related field.
· Minimum 5 years of experience in insurance operations, preferably with a Third-Party Administrator (TPA).
Preferred Qualifications:
· Experience with digital transformation or automation in an insurance setting.
· Experience with insurance billing and collecting functions.
· Familiarity with prescription drug insurance and gap insurance products.
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