CDL Driver's License, Corporate Communications, Cost Control, Customer Support/Service, Employee Benefits, FDA (Food and Drug Administration), Federal Laws and Regulations, Healthcare Customer Service, Insurance Regulations, Inventory Management, Maintain Compliance, Medical Equipment, Medicare, On Call, Operations Management, Presentation/Verbal Skills, Preventative Maintenance, Purchasing/Procurement, Record Keeping, Safety/Work Safety, State Laws and Regulations, Truck Driver, Vehicle Fleets
This employee is the direct Supervisor of Service Representatives, Health Care Specialists, and Customer Service Representatives.
Job Responsibilities:
- Interview, hire, train, and supervise quality service representatives
- Assist with employee files including the coordination of employee benefits and evaluations for service representatives
- Interact with Medical Professionals in the community
- Implement safety programs which will included maintaining records in compliance with all Federal, State, and Local regulations that apply to DOT and FDA
- Knowledgeable of CIS
- enter and extract information
- Must be able to fill in when staffing is low
- Knowledgeable of Medicare, insurance rules and regulations, community resources, and medical equipment availability
- Responsible for the CHAP effort for the center
- Organize and focus on special programs (i.e. Unit Dose, Care check, and Heartsteps)
- Control inventory, purchasing equipment and supplies through central purchasing function
- Implement cost controls
- Promote effective written/verbal communication
- Ensure the quality and safe delivery of medical equipment to patients
- May perform equipment setups in the patients' homes
- Maintain fleet of leased vehicles, establishing routine preventive maintenance schedule
- Always required to be available to the on-call staff and/or take on-call when required to provide service to patients
- May perform Service Representatives' duties when necessary
- Respond to all Corporate communications
EDUCATION and/or EXPERIENCE:
- Minimum of three years of experience
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled