Manager, One-Stop Permit

City of Ocala

Ocala, FL

JOB DETAILS
SALARY
$72,160–$95,855 Per Year
SKILLS
10-key (Tenkey) Numeric Keypad, Accounting, Administrative Skills, Aging Analysis, Amusement Parks, Analysis Skills, Building Permits, Business Administration, Business Writing, Cancer, Car Wash, Cardiovascular Disease, Case Management, Cerebral Vascular Accident, Code Reviews, Communication Skills, Compactor, Compensation and Benefits, Construction, Construction Industry Software, Construction Inspection, Consulting, Contact Management, Cost Accounting, Credit and Collections, Critical Care, Cross-Training, Customer Support/Service, Data Collection, Data Entry, Disciplinary Action, Driver's License, ERP (Enterprise Resource Planning), Educational Technology, Electromagnetic Radiation, Explosives, Federal Laws and Regulations, Firefighting, Government Regulations, HRIS/HRMS, Hospital, Information Technology & Information Systems, Informed Consent, Insurance, Legal, Maintain Compliance, Mathematics, Microsoft PowerPoint, Organizational Skills, Painting (Facilities and Maintenance), Payment Processing, People Management, Performance Reviews, Physical Therapy, Presentation/Verbal Skills, Problem Solving Skills, Programming Languages, Project Design, Public Administration, Quality Assurance, Radiography, Regulations, Regulatory Compliance, Reporting Skills, Residential Construction, Resolve Customer Issues, Retirement Plan, Risk, Risk Management, Safety Compliance, Safety Systems, Sales, Schedule Development, Service Delivery, Set Goals, Social Media, Spreadsheets, Staff Training, State Laws and Regulations, Technical Support, Time Management, Training Program, Transportation Routing, Typing, Word Processing, Writing Skills
LOCATION
Ocala, FL
POSTED
8 days ago

Manager, One-Stop Permit

Salary

$72,160.00 - $95,855.00 Annually

Location

110 SE Watula Ave, 3rd Floor, Ocala, FL 34471, FL

Job Type

Full-Time

Job Number

71026

Department

Growth Management

Opening Date

07/13/2026

  • Description
  • Benefits
  • Questions

Description

This position is responsible for implementing the development review process and overseeing the one-stop permit center to help guide orderly growth and development in the community. This position works with various divisions and individuals within the Growth Management Department concerning the coordination of permits, inspections, plans, and cases.

Examples of Duties

  • Supervises permitting daily activity of the One Stop Permit Center. This includes supervising the Senior Permit Technicians, Permit Technicians, Impact Fee/Permit Coordinator, Building Administrative Coordinator, and the Development Coordinator. This duty is performed daily.
  • Manage and oversee the building construction application approval process, issuance of permits, plan submittals, plan processing, and payment processing. This duty is performed daily.
  • Supervise and coordinate the provision of efficient and effective service delivery to customers; handle difficult and complex customer service situations; identify and recommend opportunities for improving service delivery methods and procedures. This duty is performed daily.
  • Provide case management of building permit applications, confer with project owners and design professionals regarding state and local code requirements, and obtain multiagency application approvals. This duty is performed daily.
  • Manages the scheduling of various inspections related to all construction trades. This duty is performed daily.
  • Manages the front counter tablets and other tracking systems related to the City's strategic goals; coordinates improvement and upkeep of information systems, databases, scanning, and imaging systems. This duty is performed weekly.
  • Manages the coordination between building, planning, and code enforcement staff regarding actions to ensure compliance with regulations. This duty is performed daily.
  • Recommend, develop, and implement goals, objectives, policies, and procedures for the permit division. This duty is performed monthly.
  • Ensures that complaints from customers are addressed and resolved promptly. This duty is performed daily.
  • Provides one-on-one training for staff, including cross-training as needs arise and job functions change. This duty is performed monthly.
  • Prepares and analyzes aging reports to identify permits or projects that are experiencing delays in review and coordinates with review staff to finalize. This duty is performed daily.
  • Proficient in the electronic permit management process and software (Trakit) to provide cross-training to permit technicians, and spot checks plan review entries for quality assurance. Provides technical support to customers and city staff in the use of Trakit. This duty is performed daily.
  • Reviews and makes recommendations for credits, rebates, transfers, and refunds. This duty is performed as necessary.
  • Prepares periodic reports of impact fee accounts, collections, and expenditures. This duty is performed monthly.
  • Manages the Development Services Coordinator position regarding intake of development plans and routing for review, responding to applicant questions regarding project status or staff review comments, issuing site plan review committee comments to applicants, follow-up with staff reviewers to ensure timely review, and assisting applicants and staff reviewers with any software questions. This duty is performed daily.
  • Proficient in the ProjectDOX electronic permit plan review process and software to provide cross-training to permit technicians, and spot checks plan review entries for quality assurance. Provides technical support to customers and city staff in the use of ProjectDOX. This duty is performed daily.

Perform any other related duties as required or assigned.

Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

  • A bachelors degree from an accredited college or university in business or public administration, or another appropriate field.
  • Must have five (5) years of experience in permitting, preferably in a government regulatory agency.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

  • Must possess a valid Florida Drivers License with an acceptable driving record.

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

  • Permit Technician Certification

Supplemental Information

RESPONSIBILITY FOR FUNDS, PROPERTY AND EQUIPMENT

Annual Budget: $2 million

SUPERVISORY RESPONSIBILITIES

Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.

This position will directly supervise 8 employees.

This position may indirectly supervise 2 employees.

ANALYTICAL ABILITY / PROBLEM SOLVING

DIRECTED. Supervisory and/or professional skills using structured practices or policies and directed as to execution and review.

PLANNING

With regard to general assignments in planning time, method, manner and/or sequence of performance of own work.

CONSIDERABLE RESPONSIBILITY; in addition, the organization and delegation of work operations for a Division of employees engaged in Widely diversified activities.

DECISION MAKING

FREQUENTLY; Performs work operations which permit opportunity for decision-making of minor importance.

COMMUNICATION SKILLS

Ability to write reports, business correspondence, and policy/procedure manuals; Ability to effectively present information and respond to questions.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area circumference, and volume.

Ability to apply concepts such as fractions, ratios, and proportions to practical situations.

CRITICAL THINKING SKILLS

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Ability to interpret and extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

SUPERVISION RECEIVED

Under general direction, working from policies and general directives.

Rarely refers specific cases to supervisor unless clarification or interpretation of the organization's policy is required.

MENTAL DEMAND

INTENSE; Operation requiring sustained directed thinking to analyze, solve, or plan highly variable, administrative, professional, or technical tasks involving complex problems or mechanisms.

USE OF MACHINES, EQUIPMENT AND/OR COMPUTER

Regular use of highly complex machines and equipment; specialized or advanced software programs.

ACCURACY

Probable errors would normally not be detected in succeeding operations and could have serious effects in relationships with patrons and/or with the operations of other segments of the organization.

Frequent possibilities of error would exist at all times.

PUBLIC CONTACT

Extensive contacts with various diversified sectors of the public environment; wherein, the contacts are of extreme importance and failure to exercise proper judgment can lead to substantial losses to the organization.

EMPLOYEE CONTACT

Contact with other departments or offices and also frequently with individuals in middle level positions; consulting on problems that necessitate judgment and tact, plus frequent contact with senior level internal officials.

SOFTWARE SKILLS REQUIRED

10-Key Basic

Accounting Basic

Alphanumeric Data Entry Intermediate

Contact Management Basic

Database Intermediate

Enterprise Resource Planning Basic

Human Resources Systems Intermediate

Payroll Systems Basic

Presentation/PowerPoint Intermediate

Programming Languages None

Spreadsheet Advanced

Word Processing/Typing Advanced

PHYSICAL ACTIVITIES

While performing the functions of this job, the employee may be required to:

Stand Frequently

Walk Frequently

Sit Regularly

Use hands to finger, handle or feel Regularly

Reach with hands and arms Occasionally

Climb or balance Never

Stoop, kneel, crouch or crawl Occasionally

Talk or hear Continuously

Taste or smell Occasionally

WEIGHT LIFT REQUIREMENTS

The employee must occasionally lift and/or move:

Up to 10 pounds

VISION REQUIREMENT

Specific vision abilities required by this job may include:

Color vision (interpreting color software screens or reports; work duties that require the ability to identify and distinguish colors).

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work near moving mechanical parts (spinning shafts, engines, lifts, etc.) Never

Work in high, precarious places (tall structures, bucket lifts, extension ladders, etc.) Never

Fumes or airborne particles (painting, sanding, solvents, flying lint or dust particles, etc.) Never

Toxic or caustic chemicals (including potential for chemical spills, etc.) Never

Outdoor weather conditions (exposure to outdoor heat, cold or inclement weather) Occasionally

Wet or humid conditions (not weather-related, such as greenhouse, carwash, etc.) Never

Extreme heat not weather-related, such as furnace, kitchen, ovens, etc. where temp is regularly above 100 degrees F) Never

Risk of electrical shock (live electrical wires, equipment that retains power after shutoff) Never

Work with explosives (TNT, dynamite, nitroglycerine or other related explosives) Never

Risk of radiation (x-ray equipment, nuclear radiation, electromagnetic radiation, etc.) Never

Vibration (jack hammer, soil compactor, equipment that creates high vibration, etc.) Never

The noise level in the work environment is usually Moderate (business office with computers/printers, light traffic, etc.).

ADDITIONAL INFORMATION

  • Knowledge of the building inspection process
  • Knowledge of all phases of commercial and residential construction.
  • Understanding of basic cost accounting and preparation of invoice-type documents.
  • Knowledge of fee structures and collection methods.
  • Understanding federal, state, and local laws, codes, and regulations.
  • Proficient in spelling, grammar, and punctuation.
  • Ability to read and interpret building plans and specifications.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technological developments).

The City of Ocala provides a competitive, comprehensive benefit package for all full-time employees.

Health Insurance

We offer both single and family coverage, for employees working 30 or more hours per week.

Dental Insurance

For full time employees, we offer both single and family dental coverage.

Vision Insurance

For full time employees, we offer both single and family vision coverage.

Life Insurance

For full time employees, the City of Ocala provides Basic Life and Accidental Death and Dismemberments policies as an employer paid benefit. Employees can opt for additional coverage such as supplemental voluntary life, spouse life, dependent life, and child life. For full time employees, the City of Ocala provides Basic Life and Accidental Death and Dismemberments policies as an employer paid benefit. Employees can opt for additional coverage such as supplemental voluntary life, spouse life, dependent life, and child life.

Short Term and Long Term Disability

Offered to full time employees, STD and LTD coverages are income replacement benefits that assist policyholders who are unable to work for an extended period of time due to sickness or accidental injury.

Medical FSA (Flexible Spending Account) and Dependent Care FSA

Flexible spending accounts allow employees to pay out-of-pocket medical, dental, vision, and dependent care expenses using pre-tax dollars.

Pet Insurance

We also offer special pet insurance for your pets in the case of illness or accidents, as well as preventative care.

Employee Health & Wellness Center

The City of Ocala offers the use of the City Clinic for those employees, and covered dependents over the age of 8, which have elected one of our health insurance plans. Services offered by the City Clinic include primary care, chronic disease management, labs, x-rays, and wellness coaching.

Voluntary Cancer Insurance

For full time employees, the cancer insurance policy can help provide security if you, or a covered dependent, suddenly become diagnosed with cancer.

Supplemental Critical Care Insurance

Our full time employees have the option of electing critical care insurance that is available to help with medical expenses that could arise from things such as a heart attack or stroke.

Supplemental Accident Insurance

Also available to full time employees, is our Accident Coverage. This supplemental plan can be used to help with expenses like MRIs, physical therapy, and hospital admission.

Legal Plan Insurance

Full time employees can have access to local attorneys for a monthly fee and receive discounts on services such as legal consultation, wills, traffic violations and the purchase or sale of your home. The carrier also has a separate policy assisting with the matter of identity theft and social media monitoring.

Deferred Compensation Plan

Deferred compensation is available to all full-time employees at the time of employment. This benefit allows the employee to defer income without paying taxes until money is withdrawn. Current plan is administered through MissionSquare.

Direct Deposit

Direct deposit automatically deposits your net pay each pay period to your checking or savings account at your own financial institution. Direct deposit is a condition of employment for a person hired by the City.

Each pay period the employee receives an earnings statement showing gross pay, taxes, other deductions, accruals and net pay. Enrollment forms are available at Human Resources or Payroll.

Discounts - Theme Park

Discounts are available to all non-temporary employees at the time of employment.

Employee Assistance Program (EAP)

The Employee Assistance Program is available to all full-time employees and members of your household as an employer paid benefit. The EAP offers emotional wellbeing support in the form as counseling sessions and all sessions are confidential. The EAP also provides daily life assistance, legal services, and financial services.

Holidays and Paid Time off

The City provides paid holidays and paid time off for full-time employees. Refer to the Employee Handbook for details.

Retirement Plan

All full-time employees hired after 10/01/2013, apart from Sworn Police Officers and Firefighters, are enrolled in the 401a Defined Contribution Retirement Plan with MissionSquare. All contributions to the 401a Defined contribution plan are pre-tax and earnings grow tax-deferred. The City contributes 8% and employees contribute 3%. City contributions are 100% vested after one year of employment. You will be enrolled automatically and should take time to review your investment options at your earliest convenience.

Training Programs

The City is committed to provide training programs for all departments and all positions. Risk Management conducts classes in Defensive Driving, Safety, and Insurance. With rare exceptions, classes are offered during working hours, and are open to all eligible employees.

Tuition Reimbursement

All regular, full-time employees are eligible to participate in the tuition reimbursement program.

01

Do you have a high school diploma or GED?

  • Yes
  • No

02

Do you possess a valid State of Florida Operator Drivers License with an acceptable driving record OR If you possess a valid out of state license, do you have the ability to obtain a Florida drivers license prior to employment?

  • Yes
  • No

03

Please select your highest level of education from an accredited college or university in business or public administration, or another appropriate field:

  • None
  • Associates Degree
  • Bachelors Degree
  • Masters Degree or higher

04

Please select the permitting experience you possess:

  • None
  • Less than 1 year
  • 1 year
  • 2 years
  • 3 years
  • 4 years
  • 5 years
  • 6 years
  • 7+ years

05

Do you possess permitting experience in a government-regulated agency?

  • Yes
  • No

06

Do you possess a Permit Technician Certificate?

  • Yes
  • No

07

Do you possess employee supervisory experience?

  • Yes
  • No

08

Do you understand this position requires the management and oversight of the building construction application approval process, issuance of permits, plan submittals, plan processing, and payment processing?

  • Yes
  • No

09

I understand that all information I provide regarding my background, education, certifications, licenses, and work history is subject to verification once an offer of employment has been extended and accepted. I further understand that any false, misleading, or incomplete information, or the omission of relevant information, may be grounds for disqualification from consideration, withdrawal of an employment offer, or dismissal from employment if discovered after I begin work.

  • Yes
  • No

10

I understand that, as a condition of employment with the City of Ocala, I will be required to review and electronically sign a Policy and Consent form related to the Lytx in-vehicle safety system. I understand that this consent includes acknowledgment of the collection and use of video, audio, location, and, where applicable, biometric data for safety, compliance, and operational purposes. I further understand that on my first day of employment, an email from noreply@lytx.com will be sent to my City of Ocala employee email address with instructions, and that the form must be completed within twenty-four (24) hours of my official start date.

  • Yes
  • No

11

Have you provided a complete employment and education history covering the past ten (10) years, or dating back to high school graduation, whichever period is shorter, within your NeoGov application and/or master profile? Please note: Resumes are welcome; however, they do not substitute for a completed application. Applications that do not include the required employment and education history, or that are otherwise incomplete, will be rejected and will not be considered for further review.

  • Yes, I have provided a complete employment and education history and understand that incomplete applications will be rejected.
  • No

Required Question

Employer City of Ocala

Address 110 SE Watula Ave

City Hall, 3rd Floor

Ocala, Florida, 34471

Phone 352-629-8359

Website https://www.ocalafl.gov/

About the Company

C

City of Ocala