Manager on Duty

GENERAL SUMMARY

The Manager on Duty (MOD) is a non-exempt position whose primary responsibility is overseeing the Sports Desk and Valet (if applicable) departments to ensure that both are producing the highest levels of customer service. The MOD provides the Sports Desk and Valet teams leadership in the form of daily coaching, support, recognition and training. They will act as a role model for the behaviors and attitude necessary with providing member & guest satisfaction.

Our Culture

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture".

Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise:

Our Mantra:

Respect The Past

Accept Responsibility

Pay it Forward

Our Actions We Live By:

Actions We Live By. It's who we are when we step into our full power.

Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.

Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!

Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person--we are a part of a powerful team.

One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.

Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.

Pete's Promise:

Service Forward

Ruthlessly Consistent

Do the Right Thing

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

PRIMARY JOB FUNCTIONS

Employee Supervision

• Hires, trains, supervises, develops those supervised in accordance with company policies and directives
• Responsible for implementation of all laws, regulations and policies regarding, employment practices, safety rules and all other company policies and procedures
• Monitor uniform adherence of all staff

Department Management

• Daily walk-throughs of departments supervised to ensure staff is maintaining a clean, organized and safe facility
• Manage the Sports Desk and Valet operations to ensure efficiency and exceptional member, guest and Associate service
• Manage supply inventory through monthly audits and loss control measures, and ensuring that all supplies are adequately stocked
• Oversee day-to-day department operations run safely, smoothly and efficiently through a visible management presence and leadership.

Communication & Relationships

• Effectively and professionally interacts and communicates with senior management, managers, other Associates, members, guests and vendors.
• Promote harmonious relations among members, staff, and the community at-large.
• Communicate timely and follow up, as appropriate.
• Active participation in required events, required programs, required meetings and required trainings.
• Represent the club in a professional manner through image, dress, communication, and immediate follow through and response

Corporate Goals & Objectives

• Promote the company's safety goals and actively work towards ensuring a safe working environment.
• Ensure compliance with company policies and procedures.
• Make professional development a consistent priority.
• Ensure the TBCC mission and club brand is upheld in all aspects of club operations.

OTHER JOB FUNCTIONS

• Flexibility in work schedule, as job may require day and evening shifts, weekends and holidays
• Act as club Manager on Duty, as required