The overall purpose of the Kroc Center Manager on Duty MOD is to provide a management presence at key times of our operations. Responsibilities include assisting Kroc Center Staff in all departments while on duty and overall building oversight. Must be available evenings and some Saturdays.Starting Pay 17 per hourEssential Duties and ResponsibilitiesAssumes lead supervisory role garnering the respect of staff members and guestsEnsure the safety of the members guests and staff at all times. Report any issues to the Membership ManagerObserve the operations of the center ensuring policies and procedures are adhered toBe capable and willing to gather information and make informed decisions based on the needs of the Kroc Center and its members and guestsObserve assess and act on situations to provide outstanding customer service Must be knowledgeable of all emergency codes and procedures and implementorchestrate these procedures as neededHave a basic working knowledge of all departmentsAbility to troubleshoot employee and facility issues and concernsAssist with POS transactions cash handling CCMS etc. as neededAssist with guest relations when needed i.e. café welcome desk fitness desk check in etc. to ensure timely guest serviceEngage and connect with staff and guests taking the opportunity to be an example for the staff Be the primary point of contact for sensitive situations including incidentsaccidents if a guest is disgruntled or would like to lodge a complaintMaintain progressive knowledge of the activities programs and marketing promotions occurring in the Center to ensure execution is seamless and guestmember expectations are metEnsure your presence within the building and grounds consistently checking in with each department but not in a predictable" patternAssist with the closing procedures related to the kiosks departments and facility as needed signing off on departmental checklists ensuring they are accurate and completeNotate observationsincidentsconcerns on the MOD Communication Log and provide recommendations Document items that are observed and provide any helpful recommendations. Model professional behavior language and decorum at all timesSecure the POS area at the open and close of each shift QualificationsHigh School diploma or GED equivalency. College degree preferred. Minimum of three years experience working in customer service and cash handling related industries.Must have command of the English language and possess excellent verbal and written communications skills.Good organizational skills. Disciplined and has a strong presence. Professional and has good customer service and public relations skills. Good conflict resolution skills. Outgoing personality is reliable and dependableMust have excellent computer skills experience in working with Microsoft Office products cash handling and register sales. Computer database application experience helpful. Ability to use new software programs with basic training.Must comply with all applicable business employment and copyright laws.Must uphold and enhance public appreciation and trust for the nonprofit industry.Maintain the confidentiality of all client information.Must have or be able to obtain within the first 30 days of employment First AidCPR AED certification