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Manager of Support Services

Harris Computer

Pensacola, FL

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JOB DETAILS
SALARY
$65,000–$75,000 Per Year
SKILLS
Atlassian JIRA, Coaching, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Microsoft Windows Server, Multitasking, Problem Solving Skills, Process Improvement, Public Safety, Reporting Skills, SQL (Structured Query Language), Status Reports, Team Lead/Manager, Technical Support, Training Program Development, Willing to Travel, Windows PowerShell
LOCATION
Pensacola, FL
POSTED
2 days ago

The Manager of Support leads the Technical Support Team, serving as the primary contact for public safety agencies using the product.

  • Responsibilities include managing daily team activities, setting targets, improving processes, and developing training programs.
  • They interact with customers to manage relationships, resolve issues promptly, and escalate requests when needed.
  • The role involves coaching team members, preparing status reports, and traveling up to 30% to visit clients.
  • Ideal candidates are strong leaders with excellent customer service skills, technical understanding, and the ability to manage multiple priorities.
  • A bachelor's degree in a technical field is preferred.
  • Additional skills like SQL, Windows Server, PowerShell, and JIRA are a plus.
    Salary ranges from $65,000 to $75,000 annually.

About the Company

H

Harris Computer

Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. 

Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams!

We are financially strong

We are growing

We are owned by the largest software company in Canada.

We offer opportunity to learn

We have fun!

We empower our employees to make a difference

Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”!

We are learning,
We are growing,
We are Harris!

COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Computer Software
EMPLOYEE BENEFITS
Paid Sick Days, Professional Development, Stock Options, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Work From Home, Life Insurance
FOUNDED
1976
WEBSITE
http://www.harriscomputer.com