Manager of Physician Office Scheduling

Do you have the career opportunities as a Manager of Physician Office Scheduling you want with your current employer? We have an exciting opportunity for you to join Parallon which is part of the nation's leading provider of healthcare services, HCA Healthcare. Job Summary and Qualifications The Physician Office Scheduling Manager is responsible for the direct supervision of Scheduling Agents and Supervisors, answering incoming phone calls, scheduling patient appointments in the registration system, insurance verification, routing calls, communicating with the appropriate department or physician offices, and prioritization tasks. Manages daily operations including, but not limited to, eCW and Genesys maintenance, staff education and evaluation, customer service initiatives, call center equipment, process improvement, and development of departmental policy and procedures. Performs associated processes when necessary to ensure targets are met. Performs QA audits, tracks and trends performance and productivity by employee. Assumes responsibility for staffing, problem-solving, leading by example, and being actively present and available. Demonstrates knowledge of the scheduling process and systems used within the process. Maintain and recommend sufficient number of qualified/competent staff to provide department services.Maintain, assess & improve department's performance. Coordinate and maintain scheduling functions in Genesys and CSO Workforce Management. Enforces compliance with personnel policies, incorporating counseling and administrative actions as necessary. Makes independent decisions/ judgment call in the absence of established policies, routines or regulations. Provides strong leadership to staff by serving as a professional role model. Assists with orientation of new employees as needed and serves as a resource within the department Displays confidence when processing difficult or interdepartmental requests Recognized by customers as knowledgeable and helpful Ensuring that department service is delivered in a safe, competent, and efficient manner as determined by outcomes, quality monitors, and other internal and external processes. Conduct and interpersonal relationships contribute positively to the delivery of quality care and services, and to orderly operation of the department RequirementsAssociate's Degree required. Bachelor's Degree in business or related field preferred. Equivalent work experience may substitute education requirements. Minimum 2 years supervisor or management level experience in a healthcare environment, 3+ years preferred. Minimum 2 years of contact center experience preferred Benefits Parallon offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine servicesWellbeing support, including free counseling and referral servicesTime away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absenceSavings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counselingEducation support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of NursingAdditional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discountsLearn more about Employee BenefitsNote: Eligibility for benefits may vary by location.Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses."Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Manager of Patient Scheduling opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Apply share Share Email X Facebook LinkedIn bookmark_border Save Job bookmark Unsave Job