Manager of Patient & Family Support Services

• Team Leadership & Supervision: Provide compassionate, mission-driven leadership and strategic oversight for spiritual care, social work, and bereavement staff, including scheduling, coaching, performance management, and professional development. Foster a collaborative environment that promotes accountability, resilience, and staff engagement while ensuring timely completion of initial assessments (within 5 days). 
• Bereavement Program Oversight: Lead, manage, and grow the bereavement program, ensuring services align with organizational goals and meet family and patient needs.
• Process & Program Improvement: Develop, implement, and communicate procedures to enhance the effectiveness, efficiency, and quality of services in all areas of responsibility.
• Culture & Accountability: Cultivate a positive, inclusive, and high-performing team culture, grounded in empathy, accountability, professional growth, and recognition. Encourage reflective practice, peer support, team-building, and continuous learning to strengthen staff engagement and service excellence. 
• Documentation & Compliance: Ensure accurate, timely, and compliant documentation across all service areas while reinforcing adherence to organizational policies, safety standards, regulatory requirements, and ethical practices. 
• Direct Service Support: Provide bereavement counseling and participate in memorial services, especially for families without church affiliation. Coordinate bereavement assessments and services for deceased patients’ families.
• Training & Education: Organize and deliver training sessions for staff, volunteers, community clergy, and healthcare professionals on spirituality, bereavement, and social work topics.
• Community Engagement: Serve as a liaison with local faith organizations and coordinate community-focused events (e.g., memorials, seasonal gatherings, children’s support groups).

• Ability to exercise independent sound judgment in decision-making, planning, and provision of quality spiritual care and education.
• Possession of critical assessment and thinking skills.
• Ability to provide unsupervised spiritual services in private residences.
• Self-motivated and able to work independently, as well as in cooperation with the interdisciplinary team.
• Ability to be open, flexible, and ecumenical.
• Ability to embrace people from different ethnicities, beliefs, and faith traditions.
• Interest and desire to give hospice care with a special sensitivity to the needs of the dying.
• Ability to prepare reports, statistics, and educational presentations.
• Competent with Windows, Microsoft Office and Power Point.

• Bachelors’ degree or equivalent with experience in social work, counseling or comparable fields. 
• Adequate educational and experiential levels to meet the needs of the patients, care givers, and regulations established by state and federal laws.
• Prefer a person with experience providing patient/ family counseling in a hospice type setting.
• Frequent Usage:  Private vehicle, computer/laptop, telephones, and personal cellular phone (cell phone use prohibited while driving).

• Exempt position requires flexibility and may be required to work after-hours, on weekends, and holidays as needed.

• Health Insurance.
• Dental Insurance.
• Vision Insurance.
• Paid Time off.
• 403(b) .
• Life Insurance.
• Disability Insurance.
• Flexible Spending Account.
• Mileage Reimbursement.
• Employee Assistance Program.
• Qualifying Employer for the student's federal Public Loan Forgiveness Program.

We are a growing hospice provider that provides palliative, hospice and bereavement services. We support to those facing a life-limiting illness, while enabling them to live with dignity, choice and comfort.We provide exceptional care and solution-based choices that align with patient values.We give support with a patient and family focus and are dedicated to the belief that quality of life matters.