Manager of Patient Access

“Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you."

About Orlando Health Sebastian River Hospital

Orlando Health Sebastian River Hospital is a 178-bed comprehensive medical and surgical facility serving the communities along Florida’s Treasure Coast as a trusted healthcare provider for more than 50 years. With the latest technology and a team of skilled healthcare professionals, we are committed to bringing the highest level of expert and compassionate care to the communities we serve.

With a full scope of care, we offer advanced technology and expertise in a number of specialties, including emergency care, heart and vascular care, orthopedics and surgical services. Recognized for high standards, we have earned full hospital and laboratory accreditation from The Joint Commission, as well as advanced certification as a Primary Stroke Center for our high-quality stroke care. As further demonstration of our commitment to quality and safety, we have earned several additional industry recognitions.

                                                Click Here to Learn More About: Sebastian River Hospital

WHY ORLANDO HEALTH?

Competitive Pay

Evening, nights, and weekend shift differentials offered for qualifying positions.

All Inclusive Benefits (Starting on Day One)

Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.

Position Summary

Responsible for the appropriate delivery of patient access services for one or more locations throughout Orlando Health as assigned
with combined total net operating revenue of $200 million and higher.

Essential Functions
Develops goals and objectives.
Plans, organizes, and directs department activities.
Establishes and implements policies and procedures for department operations.
Responsible for the management of all staff on-site in Human Resource related functions.
Reviews departmental performance and implements changes as necessary to improve services and simplify workflows to increase
physician and patient satisfaction.
Keeps administration informed of department activities, needs, and problems.
Handles unresolved customer complaints and concerns while working to increase overall customer satisfaction.
Prepares departmental budget and ensures department operates within allocated expense structure.
Responsible for site accounts receivable.
Maintains appropriate statistical information.
Establishes and maintains intra/interdepartmental communication.
Networks within site facility to build physician and administrative relationships.
Provides vision, direction, planning, and support to Administrators.
Works closely with other Patient Access Managers to ensure smooth flow of communication and consistency across all Orlando
Health facilities.
Participates in administrative and management meetings and attends other meetings as necessary.
Develops and maintains records, reports, and files.
Establishes and maintains safety, policies, procedures, objectives, and infection control in the department.
Maintains good payer relationships.
Responsible for the following functions: discharge support; account maintenance; Mentor; on-site training; recertification tracking;
timekeeping/payroll reports; account conversion; Ad Hoc reporting; quality assurance; system implementation/conversion;
coaching plans; staff coverage; daily coaching; personnel issues and staff development; productivity; and maintaining Joint
Commission requirements.
Ensures implementation of process improvements.
Manages various personnel functions including hiring, work assignments, coaching plans, and disciplinary actions.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state
and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
Handles special projects for Patient Financial Services as necessary.
Assume the responsibility for professional growth and development and continuing education.
Conducts department meetings/in-services.
Represents Orlando Health through community interaction.
Performs other duties as assigned.

Education/Training
Bachelor’s Degree in Business, Healthcare Administration, Finance or an equivalent combination of relevant education and/or
experience on a 1:1 basis, offsetting experience must be in the field of Healthcare/Patient Financial Services.

Licensure/Certification
None.

Experience
Four years (4) of Patient Access (Patient Business) experience is required. One year (1) supervisory, lead or preceptor experience
required.