Manager of Operations

Operations Manager
POWER
Swissvale, PA
Reports to: Chief Financial Officer
Salary is budgeted for 80k

About POWER
POWER is a mission-driven nonprofit dedicated to helping women reclaim their lives from addiction. We provide trauma-informed treatment and recovery support services for women with substance use and co-occurring disorders, fostering a safe, supportive environment where women can heal, grow, and build lasting recovery.
Why This Role Matters
The Operations Manager is responsible for the day-to-day operational functioning of the organization across programs and administrative areas. This role ensures that systems, facilities, logistics, and workflows operate efficiently and consistently to support high-quality services.
By coordinating across departments and managing core operations, the Operations Manager helps create the foundation that allows staff and programs to focus on delivering effective, client-centered care.
What You’ll Do
Agency Operations

• Oversee day-to-day operational needs across the organization
• Ensure facilities, environments, and shared spaces are safe, functional, and well-maintained
• Coordinate logistics across programs, including scheduling support, space utilization, and resource allocation
• Identify and resolve operational issues proactively

Facilities & Vendor Management

• Oversee facility operations, including maintenance, repairs, and safety
• Supervise the Maintenance Specialist and coordinate daily priorities
• Manage relationships with property manager and external vendors (cleaning, maintenance, security, etc.)
• Ensure timely resolution of facility and equipment needs

Systems & Process Coordination

• Develop and maintain efficient operational processes and workflows
• Support implementation of new systems, procedures, and organizational initiatives
• Track and monitor operational needs, identifying opportunities for improvement
• Ensure consistent execution of policies and operational standards

Cross-Department Communication

• Serve as a central point of coordination across programs and administrative functions
• Facilitate communication between teams to ensure smooth day-to-day operations
• Support leadership in aligning operational priorities across the organization

Quality & Compliance Support

• Support adherence to organizational policies and regulatory requirements
• Assist in monitoring operational components of compliance (safety, environment, documentation processes)
• Collaborate with leadership to ensure readiness for audits and inspections

What You Bring

• Bachelor’s degree in Business or related field preferred, with at least 4 years of relevant operations experience; or 6–8 years of relevant, demonstrated operations experience in lieu of a degree.
• Strong organizational, problem-solving, and communication skills
• Strong follow-through and accountability
• Experience managing vendors, facilities, or operational systems 
• Ability to manage multiple priorities and respond to day-to-day operational needs 
• Strong communication and collaboration skills

Preferred

• Experience in nonprofit, healthcare, or behavioral health settings 
• Ability to work independently and take initiative in a dynamic environment

What Success Looks Like (First 90 Days)

• Demonstrates a clear understanding of organizational operations and needs
• Builds effective working relationships across departments
• Ensures timely response to operational and facility issues
• Improves coordination and communication across teams
• Establishes systems for efficient workflow and problem resolution

Work Environment

• Full-time position
• Primarily weekday hours, with flexibility to address urgent operational needs as they arise on both nights and weekends.
• Ability to walk the campus including exterior areas with gravel lot and uneven surfaces, and the ability to navigate several flights of stairs.

Benefits

• Full Health and welfare benefits package
• Paid time off and holidays
• Retirement plan options
• Professional development opportunities

Why You’ll Love Working at POWER

• Work in beautiful, peaceful spaces on our brand-new POWER campus
• Convenient location with access to public transit and Parkway East
• Be part of a diverse, inclusive, and mission-driven culture
• Play a key role in supporting operations across the organization
• Enjoy small perks that matter—like free coffee

Our Commitment to You

• Supportive leadership environment
• Opportunities for growth and development
• Meaningful, mission-driven work

Equal Opportunity Employer
POWER is committed to building a diverse and inclusive workforce. We encourage applicants of all backgrounds and experiences to apply.