The IT Operations Manager oversees daily IT activities, ensuring systems, infrastructure, and support services operate reliably and securely.
They lead teams managing networks, servers, endpoints, and help desk support, while also implementing cybersecurity measures to protect data and systems.
The role involves monitoring performance, managing upgrades, and maintaining security protocols.
They guide incident resolution, develop documentation, and train users.
Key responsibilities include cybersecurity policy implementation, risk mitigation, vendor coordination, and strategic planning.
The ideal candidate has 5–8 years of experience in IT operations, cloud platforms, network management, and cybersecurity, with strong leadership and problem-solving skills.
This position is based in Raleigh, NC, with some travel, and offers comprehensive benefits supporting health, security, and work-life balance.
It's a high-impact leadership role shaping the organization’s technology foundation.