Manager of Financial Center Experience and Enablement
Northwest Savings Bank
Columbus, OH
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JOB DETAILS
SKILLS
Alliance/Partner Management, Best Practices, Business Development, Business Model, Coaching, Communication Skills, Computer Software, Customer Experience, Customer Relations, Federal Laws and Regulations, Finance, Financial Management, Financial Modeling, High School Diploma, Leadership, Maintain Compliance, Microsoft Office, Performance Management, Performance Metrics, Retail Banking, Risk Management, Sales Management, Sales Strategy, Small Business, State Laws and Regulations, Talent Management, Team Lead/Manager
LOCATION
Columbus, OH
POSTED
9 days ago
OH0713 NW Bancshares HQ
Job Description
This leader drives transformation across our financial centers, elevating how we serve, engage, and grow with customers every day. By aligning strategy, coaching, and execution, this role ensures a consistent, high‑impact experience that fuels performance and deepens relationships across the region.
Essential Functions
Strategy & Transformation
Lead priority financial center transformation initiatives in partnership with Financial Center (FC) Experience & Enablement team, FC leadership and key partners
Own and evolve consumer and business delivery models, focusing on customer conversation strategies
Partner with market and executive leaders to align financial center experience with enterprise priorities
Enablement & Experience Design
Develop and implement tools, resources, and technology that enable empower our teammates and fuel exceptional customer experiences
Standardize and scale best practices across all financial centers
Ensure consistent execution of financial center operating models, in partnership with FC leadership
Coaching & Capability Building
Ensure delivery of monthly skill‑building clinics with Regional Presidents and District Managers
Manage EMPOWER coaches and Small Business Sales Consultants to operate as high‑impact extensions of regional leadership
Assess coaching effectiveness and refine approach to drive stronger outcomes
Performance Management & Accountability
Monitor KPIs, provide coaching, and build targeted action plans with leaders
Establish routines to inspect execution and reinforce accountability across leadership levels
Conduct branch visits, attend clinics, and participate in leadership routines to ensure incremental impact
Risk & Execution Management
Identify, escalate, and resolve risks or barriers to execution quickly and effectively
Additional Essential Functions
Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
High School Diploma
Bachelor's Degree Business, Finance, or related field
Work Experience
5 - 6 years Retail banking, financial center leadership, or sales strategy
3 - 5 years Leading teams, coaching, or driving performance in a multi‑site environment
Additional Knowledge, Skills and Abilities
Demonstrated experience managing sales performance, KPIs, and customer experience initiatives
Strong coaching and talent development skills with a track record of improving performance
Ability to translate strategy into execution across multiple locations
Experience leading or supporting large‑scale transformation or change initiatives
Data‑driven decision making with ability to interpret performance metrics and adjust approach
Strong stakeholder management and ability to influence senior and field leaders
Excellent communication skills with the ability to lead through others and drive accountability
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
About the Company
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Northwest Savings Bank
The right direction can take you places in life.
The right bank can be your compass — especially when you look Northwest to discover a 115-year-old community bank with 167 locations in four states.
A bank where people really do make the difference.
At Northwest Savings Bank, we are local bankers making local decisions, committed to the communities we serve, and dedicated to the satisfaction and success of our friends and neighbors.
Every day, Northwest Savings Bank can take you where you want to go with best in class products and services for you and your business — including checking, Online banking, online bill pay, over 43,000 ATMs, and so much more.
Wherever you’re going in life — a dream home, a college education for the kids, a comfortable retirement, or just a better future — Northwest can take you there.