Job Description
Are you someone who takes pride in making a meaningful difference in the lives of others? Join a team where your passion can shine through in work that truly matters.
At Aramark SeniorLIFE+, we serve thousands of seniors living in assisted living, independent living, skilled nursing, and memory care communities. Everything we do helps make each day special for the residents we serve. From providing delicious dining experiences to keeping spaces clean, safe, and welcoming, we create moments that bring joy, promote wellness, and support vibrant, fulfilling lives. With seniors at the heart of what we do, we are dedicated to nurturing lives and creating meaningful connections. Bring your purpose and passion to Aramark SeniorLIFE+ and be part of a team that makes every moment count.
The Manager, Facilities & Operations is responsible for leading day-to-day operations across Facilities (light maintenance), Housekeeping, and Laundry within a Senior Life environment. This role provides hands-on operational oversight while directing and supporting client-employed teams (non-Aramark) to ensure high-quality, safe, and compliant service delivery.
The Manager partners closely with client leadership and Finance to optimize performance, control costs, maintain regulatory compliance, and enhance resident and employee satisfaction. Certified or licensed maintenance work is managed through qualified third-party vendors.
Job Responsibilities
Operations & Service Delivery
Oversee daily operations for light maintenance, housekeeping, and laundry services to ensure consistent, high-quality outcomes aligned with resident needs and organizational standards.
Provide hands-on support and oversight of light maintenance activities, ensuring timely issue resolution and safe facility conditions.
Coordinate and manage external vendors for certified/licensed work, including scope definition, scheduling, and quality assurance.
Continuously assess operations and implement improvements to enhance efficiency, service quality, and customer satisfaction.
Build and maintain strong relationships with client leadership, residents, and key stakeholders.
Team Leadership (Client-Employed Staff)
Lead, coach, and support client-employed teams, including Maintenance, Housekeeping, and Laundry staff.
Establish daily workflows, schedules, and performance expectations to ensure effective service delivery.
Foster a positive work environment by recognizing and rewarding employee performance to drive engagement and retention.
Partner with client leadership on staffing, onboarding, training coordination, and performance management.
Financial & Operational Performance
Partner with Finance to manage budgets, track expenses, and identify opportunities to improve cost efficiency and productivity.
Support vendor selection and cost control for outsourced maintenance and project work.
Compliance, Safety & Standards
Ensure compliance with all local, state, and federal regulations, maintaining accurate documentation, logs, and reports.
Uphold all organizational standards, including safety protocols and Business Conduct policies.
Maintain full compliance with infection prevention practices, OSHA, Joint Commission standards, and all applicable regulatory requirements.
Identify potential risks and implement corrective actions to maintain a safe environment for residents, employees, and visitors.
Qualifications
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what youre pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.
Innovation inspired by you
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.
Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.
Beyond great service
Another key part of what makes us different is something we call service excellence.
To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.
We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.
Our people make all the difference—we make sure of it
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.
We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.
The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.