Who We AreFitzMark is a third‑party logistics provider specializing in all modes of transportation. We deliver best‑in‑class services for both our customers and carriers by leveraging our proprietary technology, DASH, and maintaining a proactive operational approach to ensure all logistics needs are guaranteed. With offices strategically located in Indianapolis (HQ), Atlanta, Birmingham, Buffalo, Chattanooga, Fort Worth, Gainesville, Jackson, Kansas City, Nashville, Omaha and Scottsdale, FitzMark has been able to sustain growth in a complex industry and market.At FitzMark, success is driven by emphasizing our employees' accomplishments in a collaborative and dynamic environment. We provide the tools and resources necessary to promote a culture of ownership and accountability to guide your career path and financial freedom.Are you ready to make your mark?Duties & ResponsibilitiesProvide management, mentorship, and coaching to a team of strategic Account ManagersPlan or provide backup support as needed for accounts across the Account Management teamManage team operations to support client relations, ensuring retention and optimal service of book of businessMaintain and monitor consistency of communication, account functions, and data integrity within daily operational processesOversee scheduling and coverage amongst team while balancing overall workloads, while working with the Business Development departmentLeverage tools and technology to manage and grow account strategyParticipate and help prepare materials for customer meetings and business reviews with top customers as requestedEvaluate account production and determine needs for additional support or EDIAct as a liaison between leadership, departments, and team members regarding performance, escalation, and strategic business directionPrepare, update, and ensure accurate execution of information within standard operating proceduresEvaluate KPIs on a team and individual basis and address in monthly and quarterly meetingsQualifications & SkillsExtensive skillset in customer service and account managementMinimum 3 years in third party transportationExperience in any level of mentorship or leadershipBenefits & PerksPaid Industry TrainingOn‑Site Gym (Indianapolis, Chattanooga, Birmingham)Comprehensive Benefits Packet (Medical, Vision, Dental)Company Provided Life Insurance + Optional Additional Policy401(k) with Company Match or Gradifi Student Loan Repayment AssistanceEmployee Assistance Program (EAP)Health and Wellness ProgramPaid PTO and Holidays + Unlimited PTO Policy on 1‑Year AnniversaryFree Onsite ParkingCasual Dress CodeFitzMark provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.#J-18808-Ljbffr