JOB REQUIREMENTS: Description POSITION PURPOSE:To oversee all hotel
operations in the absence of department managers. Responsible for
supervising all second shift associates not supervised. Resolves all
guest complaints to exceed customer expectations. Responds to emergency
situations. ESSENTIAL FUNCTIONS: Fields guest complaints, conducts
thorough research to develop the most effective solutions and negotiate
results. Listens and extends assistance in order to resolve any problems
that may arise. Completes knowledge of back of house procedures -
Emergency Procedure Manual-Marcus Operational Manual-Front Office daily
operations. Assists in enforcing decisions made by fellow managers. Acts
as Manager On Duty for supervisory and line associates. Handles noise
complaints, credit problems, employee conflicts, guest relocation, and
rejection of unruly guests in conjunction with hotel security team
utilizing diplomacy and good judgement. Regular attendance in
conformance with standards, which may be established by The Pfister or
Marcus Corporation from time to time, is essential to the successful
performance of this position. Employees with irregular attendance will
be subject to disciplinary action, up to and including termination of
employment. Regular room and public space inspections on a nightly
basis. Help out other departments as needed. Perform other duties as
assigned. POSITION REQUIREMENTS: Basic leadership skills including
coaching, motivating, counseling, and disciplining. Ability to use
computer keyboard, telephone, and electronic equipment to meet requests
effectively. Ability to communicate all significant incidents/accidents
in clear English language, utilizing excellent writing skills. Ability
to effectively deal with internal and external customers, some of whom
will require high levels of patience, tact, and diplomacy to diffuse
anger and collect accurate information and professionally resolve
problems. Considerable knowledge of all departments' functionality,
hotel facilities/services, as well as city and current events. Excellent
verbal communication skills. Good hearing and visual ability in order to
detect signs of emergency. High school diploma required. Prior hotel
experience required, prior supervisory experience preferred. Conflict
resolution skills. Multi-tasking skills. Ability to meet deadlines and
work toward department goals. The Pfister Hotel is an Equal Opportunity
Employer * APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/B3B15D9008C74A64