Budget Management, Communication Skills, Fitness, Mentoring, Resolve Customer Issues, Sales, Sports, Standard Operating Procedures (SOP), Supplier Relationship Management (SRM), Team Lead/Manager, Vendor/Supplier Relations
LOCATION
Springfield, VA
POSTED
2 days ago
We are seeking a Member and Guest Service Manager to lead the Concierge Team at our premier sports and wellness destination in Springfield, VA.
Manage and coordinate member and guest relations, ensuring seamless experiences from arrival to departure.
Act as the main liaison between departments such as Sales, Personal Training, and Group Fitness to meet member needs.
Handle feedback, complaints, and compliments to ensure full satisfaction.
Recruit, train, and mentor concierge staff, setting performance standards aligned with company values.
Oversee team scheduling, operations, and maintain a welcoming environment.
Support safety protocols and act as Manager on Duty during shifts.
Develop SOPs, monitor budgets, and manage vendor relationships.
Qualifications include 2-4 years of management experience, excellent communication skills, and a background in hospitality or related fields. Flexibility to work evenings, weekends, and holidays is required.
We value diversity and inclusion; all qualified applicants are encouraged to apply.