Manager, Maintenance

Responsible for providing direction and leadership to the system technical department while maintaining system integrity and overseeing operations of plant maintenance (including demand and predictive maintenance) and engineering for existing system. Supervise maintenance contract labor resources. Coordinate and collaborate with Field Operations, Construction, Dispatch, Warehouse, and Customer Operations to ensure optimal customer experience. Provide reports to Field Engineering management on activity and results. Responsible for the hiring, training, development and performance management of staff. 

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently supports all efforts to simplify and enhance the customer experience.
• Manage all plant maintenance operations at the system level to maintain the integrity of the cable plant and assure quality and consistency of voice, video, and data to customers. 
• Provide oversight of contract labor management, including adherence to scope of work and quality standards as business needs dictate.  
• Provide technical support and direction to field locations regarding new or existing technologies, operational standards, and staff development; provide technical support to the regional office as needed.  
• Ensure usage and compliance of company tools. Serve as the MA subject matter expert (SME) for company tools, such as Node Health Report, Node Slayer, CPE telemetry, DRUM, eQA Live, eQA PM, and meter based home certification.  
• Support and drive the regional and company-wide training initiatives for maintenance technicians.  
• Participate in preparation of the capital and operating budget process and monitor activity throughout the year to ensure operating expenses and system plant maintenance expenses are controlled according to the budgeted plan to meet or exceed annual cash flow.  
• Monitor current procedures and tests performed in accordance with FCC standards to ensure compliance with FCC standards.  
• Monitor and review system material management procedures, inventory control, safety-training program and security to ensure compliance with standard operating procedures.  
• Ensure system maps are updated timely and are current/accessible to field technical teams.  
• Evaluate and consult with cross-functional leadership and their teams regarding technical operations and strategic planning of the network, including rebuilds, interconnections and VHub implementations and new product deployment.  
• As needed, assist with the facilitation of Statement of Work (SOW) and renewals for contract labor resources.  
• Maintain records as required by system, regional, and corporate offices, the FCC, and other government agencies.  
• Establish positive employee relations through effective communication and ongoing support.  
• Develop an effective frontline leadership team and assist with developing their direct reports to drive a high performance culture and environment.  
• Adhere to industry specific local, state, and federal regulations, as applicable.
• Know, understand and follow company policy.  
• Perform other duties as assigned. 

WORKING CONDITIONS

• Majority of work performed in an office environment
• May work indoors in confined space, poorly ventilated areas such as attics during extreme heat
• Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions
• Work outdoors in all kinds of weather and at all times of the day or night
• Work performed near power lines and electricity
• Work and travel in inclement weather
• Work performed at various heights above ground on telephone/power poles
• Work in a 24x7, fast paced environment
• May require overnight travel and extended hours

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English
• Advanced understanding of the TCP/IP stack and associated abstraction layers 
• Advanced knowledge of company products and services
• Advanced knowledge and understanding of the testing and reporting of technical proofs of performance
• Advanced knowledge of construction practices and specifications
• Advanced knowledge of Headend operation & standards
• Advanced knowledge and ability of Installation/Service requirements both as it relates to policies & procedures
• Advanced knowledge of network designs, network architectures, and network topologies
• Ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment
• Ability to drive Company vehicle in a safe and responsible manner
• Ability to accurately measure distances, using tapes or other measuring devices
• Ability to climb poles using gaffs, hooks and climbing belt as needed
• Ability to differentiate between different sizes and colors of wires
• Ability to make cable connections in tight spaces by bending, reaching, twisting
• Ability to operate a bucket truck and test equipment, required to perform job duties
• Ability to operate appropriate computer or test equipment associated with position
• Ability to perform job from high places (i.e. poles and roofs)
• Ability to use the following hand tools electric drills, hammers, wrenches, screwdrivers
• Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts
• Ability to work with small components and wires to make cable connections
• Ability to splice coaxial cable
• Ability to use handheld communication devices and applications
• Ability to work while standing 50-70% of the time
• Ability to carry, climb and operate extension ladder (approx. 32 ft high and 90 pounds) 
• Ability to handle multiple projects and tasks
• Ability to maintain confidentiality
• Ability to prioritize and organize effectively
• Ability to make decisions and solve problems while working under pressure
• Ability to supervise and motivate others
• Ability to use personal computer and software applications
• Demonstrated effective leadership skills
• Understanding of applicable local and state rules and regulations
• Understanding of OSHA rules and regulations, both federal and state
• Understanding of power distribution systems 
• Knowledge of Analog Transmission Line theory
• Knowledge of Electronic theory
• Knowledge of Fiber Optic theory
• Knowledge of National Electric Code and National Electric Safety Code
• Knowledge of company products and services
• Knowledge of HFC, Advanced Video, and IP Networks
• Knowledge of the capital and operating budget process
• Knowledge of Microsoft Office
• Knowledge of all FCC compliance reports and other rules and regulations  

Required Education

• Bachelor´s degree in Electronic Engineering or related field, or equivalent experience 
• NCTI Advanced Technical Certification or SCTE Certification or equivalent  

Required Related Work Experience and Number of Years

• System engineering experience - 5+
• Management experience - 2+ 

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

• FCC General Radio Telephone/Radio Telegraph license or equivalent