About Us
The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry's largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.
Summary
The LED Manager, Operations is responsible for leading the pre-production LED design team, having accountability from budget through implementation. This role aligns resources, standards, and technology to facilitate the design and execution of a wide variety of LED projects. This covers a range of scope from LED Posters, small sponsor walls, specialty exhibits, and large general sessions.
As a people leader, this role drives team engagement, capability development, and performance while fostering a culture of safety, accountability, and continuous improvement. Responsibilities span many departments, including engagement with our safety, engineering, fabrication, and video design teams.
This position will support our Audio Visual and Event Technology team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week based out of Dallas, TX or Las Vegas, NV.
Essential Duties & Responsibilities
Lead end-to-end operational planning and execution for assigned events, ensuring alignment with client expectations, budgets, and timelines
Partner cross-functionally with Production, Account Management, and Sales to ensure seamless delivery
Advise on labor planning, scheduling, and on-site supervision across installation & dismantle (I&D), logistics, and show-site services
Monitor operational KPIs including productivity, cost efficiency, on-time delivery, service and design quality
Resolve escalated operational issues in real time, ensuring minimal client impact while preventing recurrence
Directly manage and develop frontline supervisors and operations staff, including hiring, onboarding, coaching, and performance management
Foster an inclusive, high-performing team culture aligned with Freeman values
Conduct regular one-on-ones, performance reviews, and development planning
Drive workforce engagement, retention, and readiness across peak event cycles
Ensure proper staffing levels and skill alignment for event needs, including full-time and contingent labor
Champion a strong safety culture and ensure adherence to all safety policies, union rules, and regulatory requirements
Ensure compliance with venue, labor union, and client-specific requirements
Implement quality control processes to maintain high standards of execution and customer satisfaction
Serve as an operational point of contact for internal stakeholders and, where needed, external clients
Ensure a consistent, high-quality client experience throughout event delivery
Support continuous improvement initiatives based on client feedback, post-event evaluations, and internal needs
Manage operational budgets, labor costs, and resource utilization to meet financial targets
Identify cost-saving opportunities without compromising service quality
Support forecasting and planning for future events and business cycles
Education & Experience
Bachelor's degree preferred, High School Diploma or Equivalent with relevant work experience required
5+ years of experience in event operations, logistics, production, or related field
2+ years of people leadership experience (direct reports required)
Proven experience managing complex, multi-phase operational projects
Strong understanding of event execution, including labor planning and show-site operations
Ability to work flexible hours, including nights, weekends, and travel as required
Preferred:
Experience in trade shows, live events, or experiential marketing
Familiarity with union labor environments and large venue operations
First-hand experience with CAD software, preferably Vectorworks
OSHA 30
Key Competencies
People Leadership: Coaching, accountability, engagement
Operational Excellence: Planning, execution, continuous improvement
Customer Focus: Delivering high-quality client experiences
Collaboration: Cross-functional partnership
Problem Solving: Agile decision-making in fast-paced environments
Financial Acumen: Cost control and resource optimization
Travel Requirements
Travel up to 25%
What We Offer
The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.
Medical, Dental, Vision Insurance
Tuition Reimbursement
Paid Parental Leave
Life, Accident and Disability
Retirement with Company Match
Paid Time Off
Diversity Commitment
At The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.
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