Do you excel at strategic leadership, developing high-performing teams, and driving continuous improvement in learning and development? Join us as we reshape the future and set new standards for retail training excellence.
As the Manager, Learning and Development: Field Training, you will play a crucial role in advancing the success of our retail operations by strategically leading the design, development, and execution of cutting-edge training programs. You will leverage your expertise in learning and development, retail operations, and leadership to drive the overall effectiveness of our training processes, solutions, and programs, elevating our field team's performance.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Strategic Training Leadership
Develop and lead the execution of a comprehensive, future-focused training strategy that aligns with the broader Learning and Development strategy and organizational goals.
Spearhead the design, implementation, and continuous improvement of training programs that drive measurable results across all field operations levels.
Establish frameworks to assess evolving training needs and ensure that all programs remain effective, relevant, and responsive to business needs.
Talent Development
Partner with Talent Management and HR teams to strategically develop a robust pipeline of talent, identifying and nurturing high-potential employees through advanced training and development initiatives.
Implement programs that facilitate career progression and leadership development for field operations personnel.
Innovative Curriculum Development
Lead the creation of innovative, engaging, and multi-modal training materials, incorporating the latest advancements in e-learning, technology, and adult learning theories.
Continuously monitor industry trends, identifying and adopting best practices to ensure training materials are cutting-edge and impactful.
Cross-Functional Collaboration
Serve as a senior liaison to field operations leadership, building strong partnerships to understand and anticipate business needs.
Align training strategies with operational priorities, ensuring training supports key performance drivers and organizational objectives.
Performance Coaching and Leadership Development
Provide expert coaching and mentoring to the field training team, ensuring consistent performance and growth.
Facilitate leadership development sessions for field leaders, focusing on driving performance and operational excellence.
Training Program Execution and Oversight
Lead the execution of large-scale, high-impact training initiatives, ensuring maximum engagement and long-term retention of knowledge.
Oversee training effectiveness metrics, using data-driven approaches to continually refine and optimize programs.
Compliance and Operational Excellence
Ensure training programs align with company policies, compliance requirements, and industry regulations through robust quality assurance and auditing processes.
Implement and maintain systems for tracking and evaluating training compliance across all retail operations.
Senior Stakeholder Engagement
Cultivate strong relationships with senior leaders and other key stakeholders, ensuring training initiatives are aligned with business objectives and garnering executive-level support.
Communicate program results, milestones, and key metrics to leadership, showcasing the impact of training initiatives on business outcomes.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skills, and/or abilities required for a Senior Manager-level role.
EDUCATION / EXPERIENCE / SKILL / ABILITY
Bachelor's degree in HR, Organizational Development, or related field; master's degree or equivalent experience preferred.
Extensive experience in Learning and Development, with a proven track record of leading large-scale training initiatives in a retail or ope
Murphy USA opened its first retail store near a Sam’s Club parking lot in Chattanooga, Tennessee in December 1996. The rest, as they say, is history. Today, we operate more than 1,100 Murphy USA and Murphy Express stores in 23 states throughout the U.S. - a growth that speaks to Murphy’s commitment to quality fuels, convenient locations, discount gas and customer service. Murphy USA is a high volume, low cost gasoline retailer strategically located primarily on site at Wal-Mart stores. Additionally we operate stand-alone locations branded as Murphy Express. Headquartered in El Dorado, AR, our stations are located in 23 states primarily in the South and Midwest. We rely on our dedicated employees - people like you - to help our nearly 2 million customers get where they need to go every day.
Low Prices & Friendly Service
Murphy USA is dedicated to bringing our communities the highest quality fuels at the best possible prices. Our high volume, low cost operation has become synonymous with “Low Prices” and “Friendly Service.” Our principles guide our employees in serving customers and ensuring a friendly customer-oriented environment.
Murphy Express
In November, 2006, almost a full decade after opening the first Murphy USA gas station, Murphy opened its first Murphy Express Store. Since that time, close to 100 Murphy Express stores have opened in eleven states. Murphy Express is a larger format convenience store. When is a job more than “just a job?”
When you know that you are making a difference in the lives of those around you
When you go to work every day looking forward to the day that is ahead of you
When the decisions you make on the job really matter to those whom you serve
A job is more than just a job when it’s a career at Murphy USA.
Murphy understands that a career is about much more than a paycheck and benefits. That’s why we do our best to provide the most supportive and enjoyable atmosphere possible for our employees.
From Murphy USA corporate office jobs to retail manager careers at Murphy stations around the country, we believe that all of our employees play a critical role in making Murphy USA a successful business, regardless of individual occupation.
If you are a person who is driven to produce results and enjoys interacting with customers and other team members, Murphy USA is your kind of company.
A career with Murphy USA will provide both challenges and rewards. You can count on others like yourself working together to deliver superior customer satisfaction and help improve a company that will only continue to grow and prosper.
Are you interested in a Murphy USA corporate job? Do you have the ambition to become a Murphy USA retail manager? Careers at Murphy USA can put you on the path to success.