Blood-Borne Pathogens, Environmental Work, Genetics, Healthcare, Infectious Diseases, Interpersonal Skills, LaTeX Typesetting, Legal, Lift/Move 25 Pounds, Material Moving, Medical Waste, Nursing, Patient Care, Physical Demands, Typing, Willing to Travel
Description
TheSystemManager,LanguageAccessServicesisresponsiblefortheday-to-daymanagement,coordination,andqualityassuranceofinterpretationandtranslationservicesacrossEmoryHealthcare.Thisroleoverseesfrontlinestaffandoperationalworkflowstoensure24/7languageaccesscompliance,servicedeliveryexcellence,andsupportforpatientswithLimitedEnglishProficiency (LEP)orothercommunicationbarriers. TheManagerplaysacriticalleadershiproleininterpretertraining,workflowoptimization,regulatorycompliance,andpartnershipwithclinicalandnon-clinicalteamsacrossthehealthcaresystem.ThispositionreportstotheSystemDirector,LanguageAccessServicesandensuresthatalllanguageservicesalignwithorganizationalstandards,federalregulations,andpatientexperiencepriorities.
RESPONSIBILITIES
Compliance
and
Quality
Assurance
+ DevelopsandenforcespoliciestoensurecompliancewithCLASStandards,JointCommissionrequirements,CMSregulations,andSection1557. + Monitorsoperationalmetricsincludinginterpreterwaittimes,servicefulfillmentrates,andvendorutilization. + Leadsqualityauditsandpreparesreportsforleadership. + IdentifiesandresolvesissuesthatmayimpactcommunicationaccessforLEPandDeaf/Hard-of-Hearingpatients.
Cross-
Departmental
Collaboration
and
Education
+ Partnerswithclinical,nursing,administrative,andITteamstointegratelanguageaccessservicesintocaredeliveryworkflows. + Educatesstaffonlegalrequirements,interpreterprotocols,andappropriateserviceutilization. + Coordinatesonboardingfornewfacilitiesanddepartments. + Providestrainingonsystempolicies,interpreterprotocols,andpatientcommunicationrights.
Program
Planning
and
Performance
Monitoring
+ Trackssystem-wideservicemetricsandtrendstoinformoperationalandstrategicplanning. + Usesdataanalyticsandreportingtoolstoidentifyimprovementopportunitiesandsupportleadershipinitiatives. + Leadsculturalcompetencyprogramsandinterpreterdevelopmentinitiativesalignedwithnationalstandards.
Resource
and
Vendor
Oversight
+ Managesdepartmentalresources,technologyplatforms,andvendorrelationshipstoensureefficientservicedelivery. + Overseesschedulingsystems,VideoRemoteInterpreting (VRI),Over-the-PhoneInterpreting (OPI)platforms,andvirtualcallcenteroperations. + Evaluatesresourceutilizationandrecommendsprocessimprovementsandcostoptimizationstrategies.
Professional
Development
and
Representation
+ RepresentstheLanguageAccessServicesdepartmentoninternalcommittees,professionalassociations,andexternalforums. + Maintainscurrentknowledgeofbestpracticesinlanguageaccessandinterpretationthroughcontinuingeducation,training,andprofessionalnetworking.
Patient-
Centered
Equity
and
Outreach
+ Leadsorparticipatesininitiativesthatpromoteequity,culturalresponsiveness,andaccesstocare. + CollaborateswithMarketingandPatientExperienceteamstoenhanceoutreachandeducationforLEPcommunities. + Promotesacultureofinclusion,trust,accountability,andpatient-centeredcareacrossthehealthcaresystem.
Work
Environment
WorkType: Hybridemployee –splitstimebetweenworkingremotelyandworkingonsite. Travel: Lessthan10%travelmayberequired.
MINIMUM QUALIFICATIONS
Education
Bachelor’sdegreefromanaccreditedinstitutioninoneofthefollowingorarelatedfield: + BusinessAdministration + HealthcareAdministration + InterpretingStudies + PublicHealth
Experience
+ 7+yearsofrelevantexperienceinhealthcareorsocialservicessettings + Atleastthree (3)yearsinasupervisoryormanagementrole EquivalentExperienceConsideration: AnAssociate’sdegreewith9+yearsofprogressivelyresponsibleexperience,including5+yearsinleadershipwithinhealthcareorlanguageservices,maybeconsideredinlieuofabachelor'sdegree.
Additional
Requirements
+ FluencyinEnglishandatleastoneadditionalspokenlanguage + Demonstratedexperienceinteamleadershipandoperationalmanagement + Completionofaqualifiedmedicalinterpretertrainingprogram(e.g., _Bridging_ _the_ _Gap_ )
Knowledge,
Skills,
and
Abilities
+ KnowledgeofCLASStandards,TitleVI,Section1557,andJointCommissionlanguageaccessrequirements + FamiliaritywiththeNationalCodeofEthicsandinterpreterstandardsofpractice + Strongorganizational,interpersonal,andcustomerserviceskills + Abilitytomanageservicedeliveryoperationsandcollaborateacrossmultidisciplinaryteams + Abilitytoanalyzeoperationalmetricsanddriveperformanceimprovements + Additionaldutiesmaybeassignedbyleadership
Preferred
Qualifications
Education
Master’sDegreein: + BusinessAdministration + HealthcareAdministration + InterpretingStudies + PublicHealth + Orarelatedfield
Experience
+ 9+yearsofrelevantexperience + 5+yearsinamanagementrole + Priorexperiencewithinalarge,multi-sitehealthcaresystem
Certification
+ Nationalcertificationthrough: + CCHI (CertificationCommissionforHealthcareInterpreters),or + NBCMI (NationalBoardofCertificationforMedicalInterpreters) PHYSICAL REQUIREMENTS (Medium Max 25lbs): up to 25 lbs., 0-33% of the work day (occasionally) Lifting 25 lbs. max; Carrying of objects up to 25 lbs.; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environmental conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste chemicals/gases/fumes/vapors, Communicable diseases, Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.
Additional Details
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org . Please note that one week's advance notice is preferred.
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Division
_Emory Healthcare Inc._
Campus Location
_Atlanta, GA, 30345_
Campus Location
_US-GA-Atlanta_
Department
_EHI Interpretation Services_
Job Type
_Regular Full-Time_
Job Number
_162386_
Job Category
_Clerical & Administrative_
Schedule
_8a-4:30p_
Standard Hours
_40 Hours_
Hourly Minimum
_USD $41.28/Hr._
Hourly Midpoint
_USD $50.30/Hr._ Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.E
Emory Healthcare/Emory University