Manager, Knowledge & Learning

What started as a small group of families gathered around a kitchen table in 1979 has blossomed into the nation's leading voice on mental health. The National Alliance on Mental Illness (NAMI) is the nation's largest grassroots mental health organization dedicated to building better lives for the millions of Americans affected by mental illness.

Today, we are an alliance of hundreds of local affiliates, state organizations and a national office that work in communities across the United States to raise awareness and provide support and education that was not previously available to those in need. NAMI advocates for all who are affected by mental illness, both the individuals and the people in their lives. We work to address disparities and injustices and to promote dignity and inclusion for all people with mental illness and their families. In addition to being advocates, we educate, we listen, and we lead as evidenced by our public awareness campaigns, the range of programs we provide, and our strong public policy.

We currently have an opening for Manager, Knowledge & Learning. The Manager, Knowledge & Learning will be responsible for advancing and promoting a learning culture at NAMI that is diverse and inclusive. Reporting to the Director, Knowledge and Learning, this role will lead to the development and/or enhancement of knowledge and learning strategies and their implementation. Effective working relationships with internal and external stakeholders will be crucial in determining success.

The Manager of Knowledge & Learning will have the responsibility of using existing or creating new content to deliver webinars, toolkits, and other learning activities that align with NAMI's strategic plan and objectives of the Alliance Relations Department.

This full-time position is remote or hybrid, with the requirement of attending onsite meetings as deemed necessary.

Salary Range: $73k - $77k

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Become familiar with existing knowledge and learning opportunities of the Alliance Relations department.
• Collaborate with other NAMI staff members, NAMI State Organizations and Affiliates, and subject matter experts to develop, maintain and improve resources for the field.
• Consider multiple styles of training techniques, including e-learning, web-based training, job aids, etc.
• Implement core initiatives, including but not limited to the Community of Practice, Learning Labs, and Leadership Development Academy.
• Provide ongoing management of platforms.
• Design and develop content for NAMI's online resource center, including online courses, instructional materials, handbook presentations, tutorials and job aids for the department and the Alliance.
• Lead and support learning events, conduct research, produce resources and guidance, and facilitate ongoing content development and curation.
• Report on learning activities and engagement.
• Incorporate DEI principles within processes, content creation, and delivery.
• Proactively identify and implement innovative, efficient ways to engage audiences and drive collaboration.
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS:

• Bachelor's degree, and at least 3-5 years of experience in a related field.
• Strong collaboration and communication skills, and willingness to consult with internal and external stakeholders.
• Demonstrated understanding of knowledge management principles and capacity to deliver knowledge management and/or organizational learning activities.
• Excellent digital facilitation skills, program/activity management, and written and oral communication skills.
• Creative problem-solving and ability to work under tight deadlines.
• Ability to work within teams in collaborating, planning and implementing objectives.
• Moderate to high level of competency in learning management software/platforms, and Microsoft Office Suite.
• Ability to learn new technology.
• Skilled in analyzing, designing, developing, implementing, and evaluating learning for a variety of instructional formats.
• Strong organizational skills and can be detail-oriented while holding the larger strategy.
• Models curiosity, flexibility, integrity and commitment to the NAMI mission, vision and values.
• Excellent verbal and written communication skills
• Fluency in written and spoken English.
• Must pass background check.

Your salary is only one component of the total compensation package. NAMI offers a range of standard and unique benefits that are reviewed annually:

• Generous and comprehensive Health, Dental, and Vision Plans
• Paid Time Off: Vacation, Personal, and Sick Leave
• Paid Parental Leave
• 403(b) retirement plan
• Flexible Spending Accounts for health care, dependent care and commuter expenses
• Life Insurance and Disability coverage paid by NAMI
• Flexible Work and Telework programs
• Professional Development Reimbursement program
• A variety of wellness offerings to support team members
• Employee Referral Program
• The Employee Assistance Program (EAP) which provides support for personal and family problems common in contemporary life

NAMI is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive workforce. NAMI prohibits discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or expression, pregnancy, childbirth or related medical conditions, genetic information or any other legally protected group status. We also provide reasonable accommodation for candidates with disability.